Technical Support Specialist at RepeatMD

• Jul 2023 - Present

Client Success Specialist

• Oct 2022 - Aug 2023

Lead the engagement, retention and growth of my clients and support expansion of my accounts. Identify opportunities, drive business outcomes, and ensure clients are successful. Build and foster relationships with clients and staff. Advocate for the clients by sharing feedback to all departments (Product Management, Engineering, Support, Marketing and Sales) to optimize client experience. Drive overall account health.Constants communication with clients via zoom, email and phone. Show less

Certified Ophthalmic Assistant

• Jun 2017 - Oct 2022

Worked closely with the Physicians in the office to provide the best vision care experience. Spent time with patients in the exam room performing testing necessary before seeing the doctor and performed diagnostic testing. Answered phone calls, scheduled appointments, performed all medication prior authorizations for the office, triaged emergencies, entered and ran insurance eligibility, collected payments, scheduled surgeries, handled consent forms, scribed for the physician during medical exams(coding) and assisted in some surgeries. Show less