Jackie Tyack
Program Manager at TSB New Zealand- Claim this Profile
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Bio
Wayne Nyamana
I worked with Jackie on various projects, analyzing a broken process within financial services. I found Jackie to be highly open to new ideas, willing to try new and different ways to influence and convince stakeholders of the merits of those ideas. She understands core lean tools and process improvement concepts and is willing to drill down to the detail and nitty-gritty of the problem through data analysis, backing this up through confirmation with people in the process and use these inputs to form a convincing argument and a cohesive diagnostic. She is a great team player and leader. I look forward to working with her again and would highly recommend him!
Peppa Abeyesekere
Jackie is an exceptional business improvement practitioner and an equally authentic people leader. I have had the pleasure of working in Jackie's team and during my time observed her as being an honest people leader caring for her team, and coaching her team for their personal growth. She is extremely skilled at taking a strategic view and approach when navigating through senior stakeholders and pushing into large and complex business problems and opportunities.
Wayne Nyamana
I worked with Jackie on various projects, analyzing a broken process within financial services. I found Jackie to be highly open to new ideas, willing to try new and different ways to influence and convince stakeholders of the merits of those ideas. She understands core lean tools and process improvement concepts and is willing to drill down to the detail and nitty-gritty of the problem through data analysis, backing this up through confirmation with people in the process and use these inputs to form a convincing argument and a cohesive diagnostic. She is a great team player and leader. I look forward to working with her again and would highly recommend him!
Peppa Abeyesekere
Jackie is an exceptional business improvement practitioner and an equally authentic people leader. I have had the pleasure of working in Jackie's team and during my time observed her as being an honest people leader caring for her team, and coaching her team for their personal growth. She is extremely skilled at taking a strategic view and approach when navigating through senior stakeholders and pushing into large and complex business problems and opportunities.
Wayne Nyamana
I worked with Jackie on various projects, analyzing a broken process within financial services. I found Jackie to be highly open to new ideas, willing to try new and different ways to influence and convince stakeholders of the merits of those ideas. She understands core lean tools and process improvement concepts and is willing to drill down to the detail and nitty-gritty of the problem through data analysis, backing this up through confirmation with people in the process and use these inputs to form a convincing argument and a cohesive diagnostic. She is a great team player and leader. I look forward to working with her again and would highly recommend him!
Peppa Abeyesekere
Jackie is an exceptional business improvement practitioner and an equally authentic people leader. I have had the pleasure of working in Jackie's team and during my time observed her as being an honest people leader caring for her team, and coaching her team for their personal growth. She is extremely skilled at taking a strategic view and approach when navigating through senior stakeholders and pushing into large and complex business problems and opportunities.
Wayne Nyamana
I worked with Jackie on various projects, analyzing a broken process within financial services. I found Jackie to be highly open to new ideas, willing to try new and different ways to influence and convince stakeholders of the merits of those ideas. She understands core lean tools and process improvement concepts and is willing to drill down to the detail and nitty-gritty of the problem through data analysis, backing this up through confirmation with people in the process and use these inputs to form a convincing argument and a cohesive diagnostic. She is a great team player and leader. I look forward to working with her again and would highly recommend him!
Peppa Abeyesekere
Jackie is an exceptional business improvement practitioner and an equally authentic people leader. I have had the pleasure of working in Jackie's team and during my time observed her as being an honest people leader caring for her team, and coaching her team for their personal growth. She is extremely skilled at taking a strategic view and approach when navigating through senior stakeholders and pushing into large and complex business problems and opportunities.
Credentials
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Scrum Product Owner Certified (SPOC)
The Knowledge AcademyJan, 2020- Sep, 2024 -
Professional Scrum Master™ I (PSM I)
Scrum.orgAug, 2018- Sep, 2024 -
Certified SAFe® 4 Agilist
Scaled Agile, Inc.Nov, 2018- Sep, 2024
Experience
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TSB New Zealand
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New Zealand
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Banking
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400 - 500 Employee
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Program Manager
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May 2019 - Present
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Kangan Institute
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Australia
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Education Management
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300 - 400 Employee
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Change & Continuous Improvement Manager
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Nov 2018 - May 2019
Responsible for the delivery of a Business Maturity assessment to support development of a Continuous Improvement roadmap. Embed a standardised Change Management Framework with supporting tools and training to uplift business capability in change delivery. Responsible for the delivery of a Business Maturity assessment to support development of a Continuous Improvement roadmap. Embed a standardised Change Management Framework with supporting tools and training to uplift business capability in change delivery.
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National Australia Bank
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United Kingdom
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Banking
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1 - 100 Employee
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Manager, Process Optimisation
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Nov 2016 - Oct 2018
Lead the delivery of all prioritised initiatives and provide guidance to the business leaders and their teams within the Redstar Consumer Lending team to drive customer advocacy, continuous improvement and operational capability. Support a team of Consultants and Senior Business Analysts, to enable the business to deliver a Consistent, Reliable and Predictable service to our Customers & Key Stakeholders, through standardised work across the businesses.
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Senior Consultant, Portfolio Governance
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Jan 2015 - Nov 2016
Worked with Senior Stakeholders to develop the annual plan, including benefirs profile ($ and FTE release), key interventions, schedule and workforce requirements to facilitate supply, demand and capability planning.Established baseline from which to measure progress against strategic objectivesDeveloped and embedded quality framework for project delivery to ensure consistency in delivery milestones, stakeholder expectations and reporting requirements. Provided recommendations for funding source and sequencing of projects to maximise investment and project delivery outcomesUtilised data from various sources to provide reporting and insights to the leadership team about portfolio status, capability, people (utililsation, FTE) and further opportunities identified through consultation and negotiation with senior stakeholders across the business.
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Manager Business Improvement
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Dec 2012 - Jan 2015
Created and delivered the Operational Excellence Business Maturity Assessment Framework used to determine improvements in Operational Efficiency at the completion of a 12 week Operational Excellence Program including up-skilling of Business Unit resources to conduct an assessment, analyse results and report on findings.Led a team to deliver system and process improvements utilising Six Sigma, LEAN and Waterfall project management (eg. 10% waste reduction).End-to-end delivery management including future state design, cross-divisional program management through to change management.Developed and deployed learning solutions by leveraging internal and external providers and developing in-house training.
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Process Design Manager, Deposits
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Jul 2009 - Dec 2012
Completed Business Excellence Assessment ad worked with Senior stakeholders to develop complimentary improvement roadmap to deliver $10mil benefit within 12 monthsDelivered Enterprise-wide solution (including technology and reporting uplift) for regulatory compliance breach for the process to close Dormant/Inoperative Accounts Reviewed and documented the NAB Deposits Vendor Management process to address audit requirementsCoached multiple Green Belt projects to completion, delivering $1mil+ benefit
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Operations Manager, Unsecured Debt Solutions
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Jul 2009 - Dec 2012
Redesigned Inbound line Reporting and KPI's and developed Visual display for intra-day monitoringCollaborated with workforce management team to maximise FTE value with updated Inbound line FTE modelling and allocationImplemented Workware operations management systems for Mortgage Review Teams
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Senior Process Analyst
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May 2007 - Jul 2009
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Operations Manager, Customer Service
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Jan 2006 - May 2007
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Team Leader
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Dec 2003 - Jan 2006
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Associate, Collections
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Dec 2002 - Dec 2003
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Relief Teacher P-12
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Apr 1997 - Nov 2002
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Education
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2018 - 2018
ALC
Professional Scrum Master -
2018 - 2018
Scaled Agile Inc
Certified SAFe 4 Agilist -
2015 - 2015
Simplilearn Alumni
LEAN Six Sigma Black Belt -
2011 - 2012
University of New England
Diploma, Project Management -
1991 - 1996
Victoria University
Bachelor, Education P-12, Psychology, English as a Second Language
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