Experience

Healthwatch Birmingham

• United Kingdom
• Non-profit Organization Management
• 1 - 100 Employee

• Head of Patient and Public Involvement

  • Sep 2017 - Present

  I am responsible for the following tasks: Develop Quality Standards to drive up the standards of patient and public involvement within health and social care organisations across Birmingham I develop and maintain robust relationships with key stakeholders to ensure best practice around patient and public involvement is followed I provide advice and support around effective patient and public involvement I have line management responsibilities for the Volunteer and Community Engagement and Marketing and Events Officers I have project managed and have led on a Birmingham wide investigation I am responsible for ensuring that my team meet all KPI's I develop and implement quality assurance processes to ensure that the quality of work produced by me and my team is of the highest quality Show less



Macmillan Cancer Support

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Improvement Adviser

  • Jul 2015 - Sep 2017

  I work with a team of five colleagues to ensure that every Macmillan Information and Support Centre in Britain is working to implement the Macmillan Quality Information and Support Standards. I work closely with Macmillan Information and Support Centre Managers to provide guidance, support and advice around the Quality Standards framework. I offer one to one and group support as well as delivering webinar and face to face training sessions.

• Macmillan Information and Support Centre Manager

  • Dec 2013 - Jul 2015

  I managed the day to day running of the Macmillan Information and Support Centre (MISC) at Stafford hospital and ensured that the centre provided high quality information and support to people affected by cancer. I created and led the implementation of the first MISC led Electronic Holistic Needs Assessment (eHNA) pilot. Recruited, trained and managed volunteers to support the work of the centre and delivery of the eHNA pilot. Developed Look Good Feel Better workshops within Hoar Cross Hall Hotel and Spa, complementary therapy sessions and a choir for anyone affected by cancer. Show less



South Derbyshire Citizens Advice Bureau (CAB)

• Swadlincote, Derbyshire

• CEO

  • Jul 2008 - 2012

  Working with local community developed and implemented the Bureau Strategy and three year Business Plan. Management responsibility for 13 paid and 22 volunteer staff. Responsible for securing funding to deliver advice service - drafted funding bids, participated in tendering processes and identified new funding opportunities. Managed and delivered service within £250,000 circa budget. Oversaw and managed eight major funding contracts, ensuring all contract outcomes achieved. Developed and maintained quality standards, ensuring organisation passed both CAB advice and operational audits. Project managed new projects. Developed and maintained robus relationships with all key stakeholders and partners. Promoted organisation locally to ensure local community aware of services provided. Worked with and identified minority communities to ensure equal access to advice services. Show less