Experience

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  Harvard Business Publishing

  • Product Designer, Innovation Lab

    • Mar 2022 - Present

    Lead and contribute to high-priority exploratory projects as a cross-functional designer, designing and facilitating workshops for stakeholders, conducting user/competitor research, and rapid prototyping.• Execute in-depth discovery research, lead and contribute to over 60+ user interviews and usability sessions to inform key strategic decisions on new technology and future investments, including project pivots and discontinuations.• Present design decisions and research to global clients, stakeholders, and company-wide audiences.Notable Projects:• HBRai: Led UX design for HBP's first Gen AI-powered multi-platform solution, collaborating cross-functionally and with C-suite stakeholders from concept to user-testing (currently in beta).• AR/VR initiatives: Released 3 MVPs, and conducted user testing to pivot projects.• Christensen Center of Teaching and Learning: Partnered with HBS leadership to lead user interviews and synthesis to identify faculty needs and influence strategic direction.• HBR Ascend: Led workshops and research planning, resulting in a strategic rebranding to HBR Early Career.

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  PTC

  • United States
  • Software Development
  • 700 & Above Employee

  • Product Designer

    • Oct 2020 - Mar 2022

    Worked on the Digital Transformation Solutions team to design, accelerate, and validate new enterprise solutions.Day to Day:• Designed and annotated low-to-high fidelity wireframes and prototypes• Led design projects from discovery, proof of concept, and handoff stages• Conducted user and SME interviews, market research, created storyboards and UX flows, and led usability and rapid tests to validate new features and vision projects• Collaborated with cross-functional stakeholders to understand business and user needs, align on UX strategy, understand technical constraints, and gather feedback in design critiques• Worked closely with the design system team to develop new and improve existing components and patterns and ensure that designs are consistentHighlights:• Led v1.0 designs for core modules for the launch of Digital Performance Management (DPM)• Led and conducted validation activities, gathered feedback from the first users of DPM on site

  • UX/UI Designer

    • Aug 2020 - Oct 2020

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  Volo

  • Boston, Massachusetts, United States

  • UX/UI Designer

    • Jun 2020 - Oct 2020
    • Boston, Massachusetts, United States

    • Implemented UX design initiatives for an internal dashboard, mobile application, and website for discovering and registering for social sports.• Conducted research, wireframing, prototyping, and iterations on designs based on user insights.• Collaborated cross-functionally with designers, technical director, developers, and CEO to drive alignment

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  Parley

  • Greater Boston

  • Product Designer

    • May 2020 - Jun 2020
    • Greater Boston

    Participated in a team of 3 for an early-stage startup to design a discourse platform to encourage more meaningful interactions between users.• Synthesized 9 user interviews and developed a persona to identify needs and pain points.• Led the design phase by sketching, creating style guides, designing, and iterating on 16 mid-fidelity wireframes and 48 hi-fidelity wireframes in Adobe XD.• Conducted usability tests to inform and validate design decisions.• Worked directly with the founder.

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  Power of Patients

  • Greater Boston

  • UX Designer

    • Mar 2020 - Apr 2020
    • Greater Boston

    Collaborated remotely on a team of 3 to completely redesign the onboarding and the symptom tracking dashboard for people living with traumatic brain injuries with accessibility and client considerations.• Conducted 5 user interviews and 2 usability tests, synthesized research, and developed personas to identify problem areas.• Headed the design phase by creating style guides, designing, iterating, and prototyping on 38 wireframes in Sketch and InVision.• Designed 2 hi-fidelity examples for the client including light mode and dark mode.• Presented final website wireframe remotely to 15+ people including Power of Patient stakeholders.

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  Jackie S. Designs

  • Charlotte, North Carolina Area

  • Illustrator & Video Editor

    • Mar 2019 - Apr 2020
    • Charlotte, North Carolina Area

    • Consulted with clients to determine goals and ideas for a project within schedule and budget considerations.• Created visual concepts to communicate brand ideas with clients.• Established brand identity to video platform through editing, designing graphics and animations, and overall management in producing 45+ videos/350+ hours.• Iterated designs based on feedback.

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  Extravaganza Events and Props

  • Sales and Marketing Events Coordinator

    • Aug 2018 - Dec 2019

    • Advised customers in planning and designing the physical space for their events.• Increased brand awareness through social media and networking events.• Developed and redesigned promotional items such as email campaigns, product catalogs, and event invitations.

  • Office Manager/ Event Sales Assistant

    • Jul 2017 - Aug 2018

    • Managed contracts and event lists to ensure schedules are up-to-date and event production run smoothly.• Oversaw office services by organizing the space and ordering supplies as needed.• Provided general support to visitors and assisted in sale orders, inquiries, and processed payments via Quickbooks.

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  Davidson College

  • Evening Operations Manager

    • Aug 2016 - May 2017

    • Trained and supervised 42 student employees responsible for managing events, information desk, and fitness center• Composed and edited daily campus-wide electronic newsletter detailing on-campus activities, announcements, as well as community news and classifieds• Provided resources and directed event operations needed for 100+ events per week, including impromptu and on-site support• Oversaw on-campus bar and staff, in compliance with local laws and bar license, to ensure responsible drinking• Interviewed and effectively participated in the hiring process of student bar managers• Worked with Beer and Wine distributor to maintain inventory and cleanliness of beer lines for on-campus bar• Used Fourwinds Content Manager to advertise and update upcoming events on electronic signage boards

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  Davidson College

  • United States
  • Higher Education
  • 700 & Above Employee

  • Student Caller

    • Jun 2016 - Jun 2016

    • Contacted and educated Alumni on the importance of the Annual Fund• Responded positively to problems and answered questions about Davidson College• Requested gifts and participation to the Annual Fund which increased 20% in the month of June alone and maintained records of each call• Updated addresses, phone numbers, and employment of Alumni contacts while keeping donor information confidential

  • Student Ambassador

    • May 2016 - Jun 2016

    • Assisted Reunion and Alumni Office staff with administrative preparations 2 weeks prior to the event• Coordinated with College Relations staff at indoor and outdoor events throughout reunion weekend• Drove Alumni to and from events on golf carts while maintaining safety protocols • Communicated effectively and enthusiastically with Alumni and college staff members

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  Villa Lorenzi

  • Florence Area, Italy

  • Intern

    • Jun 2015 - Jul 2015
    • Florence Area, Italy

    • Prepared and engaged in daily activities for at-risk elementary children in a 10-week internship• Promoted desired behaviors through active use of reinforcements and behavior modification plans.• Tutored 10 elementary and 2 middle school children in Italian for math, science, English, and Italian summer homework

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  The Right Direction, LLC

  • Lancaster, South Carolina

  • Intern

    • Jun 2014 - Aug 2014
    • Lancaster, South Carolina

    • Developed behavioral modification programs to aid children with psychological disorders• Performed clinical assessments and psychometric testing and applied analytical skills to assist in evaluating a diagnosis with psychotherapists • Organized, prepared and updated information in patient's charts including clinical assessments and treatment plans online via Sharenote• Planned and implemented therapeutic activities for children which focused on anger management, social skills, and increasing self esteem• Complied with all HIPPA regulations