Experience

GH Printing

• United States
• Printing Services
• 1 - 100 Employee

• General Manager

  • Jun 2023 - Present



AvaSure

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Customer Engagement Representative

  • Aug 2021 - Jun 2023



Rogers Printing Inc.

• United States
• Printing Services
• 1 - 100 Employee

• Estimator

  • Mar 2020 - Sep 2021

  ➤ Stepping up and taking on the additional role of Estimator when the COVID-19 pandemic forced staff reductions.➤ Effectively supporting business development and VP of Sales & Marketing, helping the company win profitable work.➤ Reviewing specifications to be estimated, contacting AEs or customers with questions on ambiguous requirements.➤ Utilizing all available data, manufacturing standards, raw material prices, and knowledge of the manufacturing process.➤ Expertly preparing manufacturing estimates, layouts, and alternate bids, based on customer-supplied information.➤ Enhancing product quality, accelerating production time, and reducing bids through the alternative bids, as appropriate.➤ Evaluating the entire project to identify the most cost-effective means to product, for both the company and customer.➤ Completing estimates within timing guidelines and documenting outside quotes as specified in company procedures.➤ Leveraging deep knowledge of plant methods and capabilities to estimate projects for current and potential new clients.➤ Pulling job history when available and routinely re-estimating jobs whose files and artwork differ from original quotes.➤ Responding to website quote requests, forwarding to the appropriate AE, and performing other duties as assigned.➤ Providing detailed sheet layouts and working with Production to ensure the highest level of quality for each project.➤ Participating in New Vendor Selection to evaluate perspective vendor's capabilities and cost comparisons.➤ Creating and managing price matrixes, while including comparing job history actual to estimated costs. Show less

• Senior Project Manager

  • Jan 2016 - Mar 2020

  ➤ Advanced to Sr. Project Manager as a team leader and coach to new Project Managers.➤ Communicated business information and structured feedback to Sr. Management, ensuring smooth functioning of SOPs.➤ Expertly leveraged market resources to drive account growth and retention, gaining long-term service commitments.➤ Proactively informed customers of project progress and delivery information, according to each accounts' preferences.➤ Prospected and qualified new potential customers, ensuring the company's position within a competitive marketplace.➤ Consistently closed new clients and gained trust through a consultative approach, providing insights and smart solutions.➤ Effectively managed major accounts by prioritizing a varied workload and developing bespoke work strategies.➤ Achieved business plan targets, with monthly sales of $100K to $3M, while maintaining profits at the desired level. Show less

• Project Manager

  • Mar 2007 - Jan 2016

  ➤ Managed multiple competing customer projects while leveraging Excel to streamline operations and drive efficiencies.➤ Obtained and communicated job-related specifications and expectations to support the highest manufacturing levels.➤ Led and participated in daily production and internal project meetings, as well as cross-trained team members.➤ Received order entries and reviewed signed quotes, purchase orders, and standing contract orders for completion.➤ Registered jobs and initiated preflight forms, as well as initiated scheduling requests and stock allocations.➤ Reconciled planning copy with quotes and POs, documented any discrepancies, and requested re-estimates as needed.➤ Allocated work while optimizing company resources to minimize additional internal/external costs on vended work.➤ Served as the main internal liaison between the plant and the customer, provided responsive and proactive service.➤ Ensured production accuracy and the highest quality, conducted spot inspections through the manufacturing process.➤ Submitted order confirmations to clients, and strategically coordinated workload as the production schedule requires.➤ Constantly communicated with Production, Management, Sales, and customers to meet tight deadlines and budgets.➤ Examined contract proofs before they were sent, as well as notified customers when online ES proofs are ready.➤ Maintained logs of “proof approval” items and followed-up with customers in writing to expedite timely approval.➤ Completed job tickets, press impositions, pagination dummies, and control sheets, while managing buyout services. Show less

• Production Planner

  • Jan 1995 - Mar 2007

  ➤ Strategically coordinated and expedited the flow of Department work and materials according to production schedules.➤ Owned tactical production scheduling to meet customer requirements and to minimize manufacturing/distribution costs.➤ Reviewed and distributed production, work, and shipment schedules, utilizing MRP demand to execute planned orders.➤ Effectively supported sales and inventory levels by analyzing operating schedules and maximizing efficiencies.➤ Optimized utilization of material and storage space resources, while managing WIP and finished good inventory levels.➤ Maintained on-time delivery targets by conferring with Supervisors to determine progress and solve complex problems.➤ Aligned schedules with forecasts and orders, including creating sequencing and lead times for each operation.➤ Expedited activities that delayed schedules and modified scheduling demands to meet changes such as back-orders.➤ Communicated with internal customers on job status, informing of exceptions impacting customer delivery shipments.➤ Created scheduling reports and provided management visibility into WIP, material availability, and production issues. Show less



Modern Imaging

• Grand Rapids, MI

• General Imaging Workflow / College Internship

  • 1993 - 1995