Experience

Emerge Counseling Ministries

• United States
• Mental Health Care
• 1 - 100 Employee

• Client Care Specialist

  • Aug 2022 - Present

  • Process new client registrations through data entry and electronic filing of completed forms • Schedule clients based upon defined criteria • Assist clients with check-in and check-out processes • Collect payments due • Answer telephones professionally and compassionately • Maintain clinical schedules as needed • Monitor or proctor psychological testing • Assure the common areas are neat and presentable • Perform clerical duties as necessary • Process new client registrations through data entry and electronic filing of completed forms • Schedule clients based upon defined criteria • Assist clients with check-in and check-out processes • Collect payments due • Answer telephones professionally and compassionately • Maintain clinical schedules as needed • Monitor or proctor psychological testing • Assure the common areas are neat and presentable • Perform clerical duties as necessary



Hondros College of Nursing

• United States
• Higher Education
• 100 - 200 Employee

• Admissions Coordinator

  • Aug 2021 - Aug 2022

  • Performs complex functions to identify, evaluate and maintain both paper and computerized admissions/academic records to include generation, maintenance, and retention of forms, data, input, coding and correspondents to students • Organized daily support enrollment functions within the department, determines acceptance or denial of admissions • Ensures that all required student background checks are completed, reported and tracked • Answers phones, schedules appointments, greets students and response to questions • Assists in the preparation of forms and reports • Participates in new student orientation activities Show less



Incept

• United States
• Advertising Services
• 100 - 200 Employee

• Operations Analyst

  • Sep 2020 - Aug 2021

  • Manage daily team stat reporting • Pull calls recordings for team feedback • Assist with updating weekly client revenue spreadsheet • Prepare weekly client spotlight • Audit client calls, ensuring calls are accurate • Assist with weekly bonus program • Assist with benefits • Assist the team with various administrative tasks • Manage daily team stat reporting • Pull calls recordings for team feedback • Assist with updating weekly client revenue spreadsheet • Prepare weekly client spotlight • Audit client calls, ensuring calls are accurate • Assist with weekly bonus program • Assist with benefits • Assist the team with various administrative tasks



Youth For Christ USA Inc.

• United States
• Religious Institutions
• 1 - 100 Employee

• Community Case Manager

  • May 2020 - Sep 2020

  Responsible to Build a Trauma-informed, Trust-based relationship with Client ● Link clients to services based on client goals and needs ● Work in partnership with client service teams to provide high-level of care ● Administer ongoing Stability Assessment to address areas of concern ● Develop Individualized Service Plan to meet client needs ● Use a Holistic Approach in serving Clients’ needs. Responsible to Build a Trauma-informed, Trust-based relationship with Client ● Link clients to services based on client goals and needs ● Work in partnership with client service teams to provide high-level of care ● Administer ongoing Stability Assessment to address areas of concern ● Develop Individualized Service Plan to meet client needs ● Use a Holistic Approach in serving Clients’ needs.



Signet Jewelers

• United States
• Retail
• 700 & Above Employee

• • Jul 2019 - May 2020

   Maintain accurate perpetual inventory balances by performing review, analysis and identification of errors for transactions Front-line communication with the retail locations for correction to inventory transactions and merchandise piece count (case) integrity Work with other departments to identify recurring issues and identify potential solutions. Ensure that all critical tasks are completed on time and accurately.  Assist stores through emails, assisting with perpetual adjustments and on hand inquires. Work with retail stores in preparation of physical inventory, assisting with variances Show less

• • May 2010 - Jun 2019

   Creation and maintenance of SKU numbers for all Special Events  Assist store associates, support center associates, DMs, VPROs, and vendors with various questions and concerns Proof signage monthly for stores to send out for all special events Contact outside printing company with signage requests and concerns Other tasks as assigned to help with departmental needs Assist with other tasks and responsibilities as needed

• • Sep 2006 - May 2010

   Processed special orders for guests who require products and services beyond in-store offerings Assisted in the training and development of newly hired personnel Assisted stores with various questions and concerns in regard to their special orders Contacted vendors in regard to availability and cost of merchandise  Processed High Profile Vendor requests including Rolex, Pandora and Scott Kay



RAHAB Ministries

• United States
• Individual and Family Services
• 1 - 100 Employee

• Weekend Direct Care Specialist

  • Jan 2018 - May 2020

   Give guidance, mentorship, and biblical wisdom to residents  Provide transportation for various appointments and activates  Complete incident reports when applicable  Promote Biblical conflict resolutions among residents  Maintain Safe House structure and procedures  Oversee resident meds and record in med log  Maintain order in household  Communicate any crisis/emergency situations to Safe House Coordinator  Give guidance, mentorship, and biblical wisdom to residents  Provide transportation for various appointments and activates  Complete incident reports when applicable  Promote Biblical conflict resolutions among residents  Maintain Safe House structure and procedures  Oversee resident meds and record in med log  Maintain order in household  Communicate any crisis/emergency situations to Safe House Coordinator



America's 1st Choice Realty Co., Inc

• Cuyahoga Falls, OH

• Secretary

  • Jun 2001 - Sep 2006

   Successfully assisted real estate agents with various tasks  Managed multi-line telephone system  Prepared advertising materials for available properties on a weekly basis  Managed and organized property listings  Greeted and assisted guests with various needs  Kept buyers and sellers informed of advertising, appointments, etc.  Successfully assisted real estate agents with various tasks  Managed multi-line telephone system  Prepared advertising materials for available properties on a weekly basis  Managed and organized property listings  Greeted and assisted guests with various needs  Kept buyers and sellers informed of advertising, appointments, etc.