Administrative Assistant

• Sep 2022 - Present

Administrative Assistant

• Sep 2022 - Present

Administrative Assistant To Chief Executive Officer

• Mar 2021 - Aug 2022

Accounting Assistant

• Aug 2020 - Dec 2020

Administrative Assistant

• Feb 2020 - May 2020

Utility Billing Clerk

• Apr 2019 - Feb 2020

- Learned, identified, interpreted and applied a variety of numerical reports and procedures in accordance to company policy. - Communicate reports to customers professionally and clearly - Managed multiple accounts simultaneous to meet deadlines - Took initiative to learn new procedures quickly and trouble shoot problems - Worked independently to complete assigned tasks and projects in a timely manner - Utilized Microsoft Word, Excel, Word, Outlook, and external data sources to complete assignments - Created spreadsheets and maintained electronic files - Reviewed, code, match and post invoices in a timely manner - Data Entry of account information to company system - Processed data and, as needed, provide office support to customers - Prepared analytical, management & special billing reports and charts as directed - Created aging reports for office internal use of account analysis Show less

Customer Service Associate

• Aug 2018 - Mar 2019

- Analyze trends and patterns on different databases and report to management for correction or implementation of working services - Communicate with customers and education institutions for product distribution on short deadlines - Manage and finalize Purchase Order requests from education institutions and non-profit organizations - Maintained a thorough working knowledge of products and services providing accurate information to customers and resolve issues promptly - Offer product and service suggestions to meet the customer’s specific needs - Customize orders to meet customers specific needs and requirements - Manage and update customer information on databases such as Shopify, Zendesk, and Shipstation - Proactively collect and record customer feedback/information, and report to the appropriate departments during team meetings Show less

Forms Designer

• May 2018 - Aug 2018

- Edit confidential technical forms to be distributed bank-wide - Coordinate with Co-Workers on completion and approval of time-sensitive projects - Communicate with Senior Executives regarding updates and modifications of forms - Accurately update department database and archive old files - Implement last-minute revisions under short deadlines - Program and develop technical forms to accept computer generated programs - Edit confidential technical forms to be distributed bank-wide - Coordinate with Co-Workers on completion and approval of time-sensitive projects - Communicate with Senior Executives regarding updates and modifications of forms - Accurately update department database and archive old files - Implement last-minute revisions under short deadlines - Program and develop technical forms to accept computer generated programs

Administrative Assistant To Chief Executive Officer

• Jan 2016 - Dec 2017

- Developed marketing department from the ground up that increased stats by over 200% - Analyzed data and communicated information to departments executives for company implementation - Created new marketing campaigns for distribution on multiple social media platforms - Worked independently executing projects efficiently with little to no training - Coordinated with client's on delivery of products & services under short deadlines - Managed company database and ensured data was accurately entered in all departments - Responsible for planning and preparing all materials needed for marketing events - Answered phones in a polite and professional manner and accurately transferred to the appropriate departments - Works well independently and within a team environment - Organized confidential files while maintaining large volumes of data & paperwork - Scheduled CEO's meetings and managed both personal and professional calendar - Managed company database while integrating new systems & procedures for company improvement - Delegated over 10 associate on responsibilities for execution of large scale projects under short deadlines - Excellent oral & written communication skills with co-workers, clients, & senior company executives - Exceptional skills in Microsoft Excel, Word, PowerPoint, & Google Docs Show less

Level IV Associate

• Sep 2014 - Sep 2016

- Managed multiple positions & projects under high pressure situations - Maintained high standards of customer service in fast-paced environment - Communicated clearly with associates & management during peak periods - Organized & restocked inventory in designated work stations when low - Mastered point-of-service (POS) computer system for automated data entry - Followed safety procedures for product preparation, assembly, & presentation - Built loyal clientele through professional interaction & product consistency - Created individualized products communicated by client requirements - Resolved client complaints promptly & professionally with high satisfaction - Managed & trained 6 associates for entry & mid level positions under short deadlines Show less

Trainer

• Aug 2013 - Sep 2014

- Delivered individual & group training sessions based on specific learning needs - Improved associate product knowledge & personal skills for workplace advancement - Integrated company training standards into businesses development plan - Analyzed customer feedback & field interaction to adjust learning curriculum - Coordinated with manager on company training standards for facility improvement - Managed multiple department stations under high pressure work environments - Maintained company safety regulations during peak hours of operation - Established professional client relationships & resolved concerns quickly - Ensured currency & credit card transactions accurately under short deadlines - Delivered company product consistently to appropriate department for preparation Show less

Cashier

• Aug 2012 - Aug 2013

- Promoted from dinning attendant to cashier in one month - Managed currency transaction accuracy in a fast-paced environment - Responsible for company standards of cleanliness across various departments - Executed products under short deadlines in high-pressure situations - Handled customer inquiries, complaints, & questions efficiently - Coordinated multiple stations to execute product under short deadlines - Created new products under the approval of manager for client distribution - Conferred with supervisors to coordinate activities of individual departments - Engaged with clients professionally & assisted with product concerns - Responsible for opening & closing of facility under company time requirements Show less