Experience

Bury College

• United Kingdom
• Education Administration Programs
• 100 - 200 Employee

• Assistant Business Advisor (Lead Generator)

  • May 2017 - Present

  Provide an efficient and effective Telesales service and high quality administrative support with regard to leads and telephone liaison with employers. Make appointments for the Business Advisors, issue pre-populated paperwork to new employers, chase up completed paperwork, update activities on the CRM. Uploading apprenticeship vacancies to the National Apprenticeship Service and Bury College websites. Provide an efficient and effective Telesales service and high quality administrative support with regard to leads and telephone liaison with employers. Make appointments for the Business Advisors, issue pre-populated paperwork to new employers, chase up completed paperwork, update activities on the CRM. Uploading apprenticeship vacancies to the National Apprenticeship Service and Bury College websites.



North West Ambulance Service NHS Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Clinical Safety Administrator

  • Nov 2016 - May 2017

  Provide comprehensive administrative support to the Safeguarding and Clinical Safety Team. The filing and monitoring of safeguarding referral activity; follow up enquiries to staff, social services, health agencies and relevant legal bodies in connection with care proceedings and case reviews. Manage and co-ordinate responses to ensure deadlines for obtaining statements, records and reports are met. Ensure all vulnerable person referrals are dealt with and escalate any concerns. Enter all information linked to external incidents into the risk management database Datix. Act as first point of contact for receiving telephone and email enquiries in relation to safeguarding, clinical and external incidents. Show less



Bolton Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Administrator

  • May 2016 - Nov 2016

  Proof-reading Education and Health Care Plans, sending out draft and final versions to parents and other contributors of the report, photocopying, scanning, filing, dealing with telephone queries Proof-reading Education and Health Care Plans, sending out draft and final versions to parents and other contributors of the report, photocopying, scanning, filing, dealing with telephone queries



BOLTON COMMUNITY AND VOLUNTARY SERVICES

• United Kingdom
• Wellness and Fitness Services

• Company Administrator

  • Jan 2009 - May 2016

  • PA to the Chief Officer - diary management, handling & screening calls, supporting the Board of Trustees, organising events, minute taking at meetings and forums • HR Administrator - recruitment, keeping confidential and accurate personnel records, holiday & sickness calculations and recording • CRM Database Administrator - main user, sending out global e-bulletins to over 2,500 people and also targeted e-bulletins to specific groups, helpdesk, setting up new users, passwords and authority levels • Website Administrator - main user, updates, news, events, housekeeping • Membership Co-ordinator - processing of applications, putting membership packs together, actively seeking new members Show less



Bolton Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Secretary to Assistant Director Staying Safe

  • Dec 2006 - Jan 2009

  Diary management, handling & screening emails and calls, organising events, taking minutes Diary management, handling & screening emails and calls, organising events, taking minutes



Shop Direct

• United Kingdom
• Retail
• 700 & Above Employee

• Senior Script & Brand Liaison Specialist

  • Jun 1984 - Nov 2005

  Design, develop and effectively Project Manage Telemarketing campaigns; create and design IT programs for Telemarketing using GT-X (SNAP) at script level through defining layouts and forms, conversations, scripts and work flow routing; attend high-level Marketing meetings to determine project designs and specifications; influence Marketing & Merchandise clients at all stages of project development to maximise sales potential from campaigns; negotiate and agree operational revenue targets and review existing targets continuously; Advisor training/briefing Show less



Cobbetts LLP

• United Kingdom
• Law Practice
• 1 - 100 Employee

• Audio Typist

  • Nov 1982 - Jun 1984