Experience

Bogg Bag

• United States
• Retail
• 1 - 100 Employee

• Operations Manager

  • Apr 2014 - Present

  Ensure all operations are carried on in an appropriate, cost-effective way Improve operational management systems, processes and best practices Purchase materials, plan inventory and oversee warehouse efficiency Help the organization’s processes remain legally compliant Formulate strategic and operational objectives Examine financial data and use them to improve profitability Manage budgets and forecasts Perform quality controls and monitor production KPIs Recruit, train and supervise staff Find ways to increase quality of customer service Show less



Xerox HR Solutions, LLC

• Service Delivery Manager

  • Feb 2011 - Apr 2014

  Responsible for service delivery execution of a HR and Benefits operations team including leave of absence and disability administration, tuition reimbursement services, and H&W research and claims and appeals. Specific Responsibilities Include:• Manage an operational staff of over 10 Employee’s• Manage Client relationships • Manage various Vendor relationships• Assist with Implementation of new Clients • Manage Special Programs or Projects related to HR and Benefit Administration• Compliance Oversight of regulatory changes that impact service delivery• Assist with contract negotiations and creation of detailed business requirements• Consult internal and external clients on service delivery best practices and lead implementation efforts Show less

• Leave of Absence Case Manager

  • Oct 2008 - Feb 2011

  • Help employee’s understand client policies and procedures for all types of Leave• Act as the Manager of leave cases through return to work, ensuring productivity is maximized• Adjudicate Military Leaves by reviewing official documentation provided• Process all written communication released to Employee’s• Develop a strong ability to multitask in a fast paced environment

• Long Term Disability Manager

  • Jan 2005 - Aug 2008

  • Help employee’s understand client Long Term Disability process• Act as the Manager of all Long Term Disability cases • Assist co-workers with problem cases• Process all written communication released to Employee’s• Develop a strong ability to multitask in a fast paced environment• Process employee Benefits

• Employee Relations Assistant

  • Jul 2004 - Dec 2005

  • Conduct Weekly/Monthly Reporting for Employee Relations Group• Scheduling and set up of critical employee relations meetings• Assist Management with placing Employee’s on Counseling for Performance and Attendance issues• Distribute work to all Employee Relations Analysts• Organize Call Monitor Reporting