Jackie Charles

Customer Success Associate at Ethos - Think Unified
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Contact Information
us****@****om
(386) 825-5501
Location
London, England, United Kingdom, UK

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5.0

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Jayne E. H.

I worked with Jackie at Imparta for several years adnd her personality and influence were evident throughout the company. Her customer service skills supporting the internal teams and our external clients were continually relied upon to ensure materials which were a core element of corporate training engagements were delivered on time and to standard. Jackie is experienced in handling multiple-projects simultanously, has the ability to foresee potential problems and avert them; and resilience in coping with volume and deadlines - always with maturity and good humour. Jackie could apply her skills to any roles where reliability and attention for project details are required, complemented with great personal interactions.

Anne-Marie White

It's been an absolute pleasure to work with Jackie over the past 12 years: When I worked at Imparta, Jackie was a positive influence on the office environment and culture with her inclusive, caring, calm and professional approach. As a faculty member, designing and delivering training programmes, she was one of my key contacts and her commitment to the highest quality levels of training materials and customer service was exceptional. I trusted her 100% to understand the needs of each project, manage the workflow and ensure the deadlines were met. She is refreshingly proactive in an increasingly process driven world, always highlighting any anomalies, flagging any potential issues and suggesting solutions to sometimes seemingly impossible situations and deadlines.

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Credentials

  • First Aid
    Red cross
    Jan, 2006
    - Nov, 2024

Experience

    • United Kingdom
    • Business Consulting and Services
    • 1 - 100 Employee
    • Customer Success Associate
      • Nov 2019 - Present

    • United States
    • Pharmaceutical Manufacturing
    • 1 - 100 Employee
    • Customer Success Associate
      • Nov 2019 - Nov 2019

    • United Kingdom
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Print Manager
      • Oct 2004 - Nov 2019

      • Manage internal print and shipping month ahead workflow, ensuring materials are printed and shipped correctly and on time. • Understanding the needs of each project through attending kick offs, and completing QAs on materials post production against asset list. Reviewing quality of materials as they come into print and recording issues that impact on quality of materials and / or shipping times. • Manage the supplier relationship (includes shipping) ensuring all materials are digitally / manually printed and shipped correctly (according to asset lists and updates) flagging early to FDM/PM or production (where applicable) special requirements. • Learn and manage any new supplier software and process. • Have the most up to date information and shipping and customs requirements that can be proactively communicated to relevant departments, FDMs PCs etc. • Maintain accurate (just in time) stock of materials for shipping e.g. posters, paper, ink, faculty workshop stationery and ensure maintenance of printers to ensure optimum performance. • Ensure all financial records are maintained to enable accurate and on time payment of supplier invoices. • Ongoing training of resource to back up for holiday / sick cover on supplier relationship and process requirements. Ensuring adequate cover and handover during absence or peak periods where additional resource is required. Prioritise workload Show less

  • Bramber Nursery
    • London, United Kingdom
    • SEN Assistant
      • 1994 - 2004

      •To assist in the support and inclusion of children with special educational, medical and behavioural needs. •Provide targeted support inside and outside of the classroom. •Developing opportunities and resources for pupils. •Working with teachers and external agencies to put in place support and monitor progress. •a high level of communication skills and the ability to relate positively to children and adults. •a can-do attitude. •a commitment to the happiness well-being, self-esteem and progress of everyone at the school. •Ability to give personal care. Show less

Education

  • St Thomas More School, Chelsea, London
    1969 - 1974

Community

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