Experience

Oak Hammock at the University of Florida

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Customer Relations Coordinator

  • Mar 2020 - Present

  Responsible for maintaining excellent customer relations throughout buying/ move-in / transition process. Maintains move-in queue and manages customer expectations throughout the process. Meets with all new residents to determine their construction finish changes. Responsible for finalizing all choices before any construction/upgrades begin. Completes all necessary estimates, upgrade forms and documentation and notifications for new residents. Serves as liaison between marketing, maintenance and housekeeping departments to ensure resident renovations are competed in a timely fashion and all work is satisfactory to new residents. Ensures payment for options / upgrades is made within specified timeframes and incentive options are correctly applied to cost of options / upgrades. Also, coordinates all move-outs and transfers within the independent living community or to assisted living or skilled nursing. Maintains list of current available inventory. Conducts walk-throughs of apartments and homes on a regular basis to check for condition, progress, potential issues, etc. Also manages move-out experience to finalize vacating units and returning to original state. Makes all mmove day arrangements, including vendor coordination, on-site assistance, planning and implementation of move. Show less



SJM Enterprises, Inc. / Multi-unit Quick Service Food Business

• Central Florida

• Vice President, Chief Operating Officer

  • Jul 1995 - Oct 2019

  Developed and executed business plan for multi-unit outdoor quick-service food business. Contracted with Walt Disney World Resorts, Tampa Bay Buccaneers, the Tampa Bay Lightning and the Citrus Bowl. Recruited, trained, and managed up to 40 employees. Oversaw all accounting and reporting functions. Managed payroll, conducted operational bookkeeping and financial statements. Secured financing from private investors, commercial banks, and federal entities. Prepared and executed annual budget and financial statements. Implemented inventory controls to lower cost of goods. Earned top performing company of Food Safety Excellence recognition three times among Walt Disney World’s Operating Participants. Created and executed employee training guides and manuals to operate and clean kiosks, theft prevention, dress code, and specific job descriptions. Conducted periodic and annual reviews of managers.  Generated human resource strategies to aid managers in recruiting, training, and managing kiosk operators.  Developed policies and procedures for employees to ensure systems were in place for proper training.  Communicated Disney’s procedures and guest protocol to employees.  Conducted annual reviews.  Oversaw payroll schedules to keep costs in line with financial budget.  Performed benefits administration of Unemployment Insurance and Workers Compensation plan.  Created marketing presentations, proposed new concepts, and sampled products to Business Partners.  Implemented and adjusted marketing strategy to meet annual sales goals.  Interacted with host venues and multiple vendors to design outdoor kiosks and point of sale material.  Reviewed product offerings and price points to meet objectives.  Managed product photo shoots for menus and social media development. Show less



Dun & Bradstreet Pension Services, Inc.

• Tampa, FL

• Pension Administration Consultant

  • Jun 1992 - Jul 1995

  Directed administrative details of retirement plans, ranging in size from 1 to 2,500 participants. Performed direct management and correspondence of plan administration for group of clients.  Allocated quarterly investment earnings, prepared quarterly statements, trust accounting, and government filings.  Calculated individual benefit amounts and correspondence with clients. Directed administrative details of retirement plans, ranging in size from 1 to 2,500 participants. Performed direct management and correspondence of plan administration for group of clients.  Allocated quarterly investment earnings, prepared quarterly statements, trust accounting, and government filings.  Calculated individual benefit amounts and correspondence with clients.