Experience

obconnect

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Head of Client Operations

  • Nov 2022 - Present

  As a leader in Open Banking solutions, obconnect provides first-class expertise in Open Banking Compliance for Banks and Confirmation of Payee Processing for Financial Institutions. Our holistic approach and collaboration with clients throughout their Open Banking journey demonstrate our commitment to excellence. As a leader in Open Banking solutions, obconnect provides first-class expertise in Open Banking Compliance for Banks and Confirmation of Payee Processing for Financial Institutions. Our holistic approach and collaboration with clients throughout their Open Banking journey demonstrate our commitment to excellence.



iPSL (Intelligent Processing Solutions Limited)

• United Kingdom
• Financial Services
• 500 - 600 Employee

• Senior Business Analyst

  • Dec 2017 - Nov 2022

  Working as a Senior Lead Business Analyst to support iPSL move from paper based to an image processing business, working with multple clients to deliver site rationalisation to provide all services at a single site. • Working sensitively with all sites across the UK that are closing to identify the services and processes to be migrated • Ensuring all migrated work moved to the best fit area with the correct resource allocated and trained • Working closely with clients and sites to ensure business continuity whilst migrating services • Ensuring client requirements are met to meet audit and governance Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Senior Business Analyst

  • Jul 2014 - Nov 2017

  Working as a Senior Lead Business Analyst in Financial Crime and Compliance (FCC) Transformation team. Initially delivering global roll out and implementation of an Enterprise Wide Risk Assesssment Tool to 70 countries covering AML, Sanctions and AB&C. Followed by Operational Set-Up, Service Implementation into BAU and 2nd Line Support Management for global Case Management System • Definition of all Enterprise Wide Risk Assessment Business Requirements covering Sanctions, AB&C and AML • Global co-ordination of rollout across all regions mananaging communications, training and ‘go-live’ transition • Define Target Operating Model for Global Case Management System roll-out • Develop and deliver 2nd line support training and intergration into tracking and monitoring systems • Manage 2nd line support team enabling them to support rollout of Case Mamangement support across 30+ countries • Supported all key stakeholders in the transiton from ‘waterfall’ to ‘agile’ project life cycle management and reporting Show less



Travelex

• United Kingdom
• Financial Services
• 700 & Above Employee

• Change and Business Readiness Manager

  • Nov 2013 - Jun 2014

  • Recruited to provide expert guidance and support delivering a Global Payment Platform • Ensured financial operational compliance such as KYC, AML, sanctions and in-country regulatory requirements • Worked across 10 countries to understand the ‘as is’ state and gather requirements • Produced a set of detailed requirements, which included, system, operations, financial reconciliation, compliance and reporting • Worked closely with suppliers to design a system to meet all requirements and fit for purpose within budget. • Ensured all stakeholders and business representatives were fully engaged across all levels/cultures Show less



Barclaycard

• Northampton, United Kingdom

• Senior Financial Services Manager / Business Analyst

  • 1984 - 2013

  •Led cross-functional teams to drive corporate strategy, performance and profitable growth as head of servicing •Launched a Bespoke Offers product to proactively compete with deal websites such as Groupon & Living Social •Proved highly versatile across business planning, impact analysis, problem-solving, IT solutions & change control •Developed strong relations with designers, architects, stakeholders, clients & regulators across all levels/cultures •Supervised frontline servicing, daily operations & quality standards as service manager for a new loyalty scheme •Worked closely with sales teams to forge strategic alliances, infiltrate retail markets and drive strategic growth •Evaluated complex data to advise at board level on the financial/operational viability of key improvement projects •Led a range of projects; managing online payment platforms, multicurrency processing & card migration initiatives •Engendered change; integrating process improvements to streamine operations, improve efficiency & reduce costs •Enhanced operations with international Maestro and mobile phone top-ups to optimise efficiency/performance •Mediated complex HR issues; proactively guiding teams to resolve issues, improve performance & optimise morale Show less