Experience

GREEN KNIGHT SECURITY

• United States
• Security and Investigations
• 1 - 100 Employee

• Administrative Manager

  • Jun 2021 - Present

  -Maintain employee personnel files -Maintain insurance plans for employees -Prepare reports for quarterly, yearly and weekly reports -Review and abide by company policies and procedures -Oversee and direct payroll procedures (ADP, PayCor) -Resolve payroll errors -Monitor promotions, transfers and terminations -Manage workflow to ensure all payroll transactions are processed accurately and timely -Oversee processing of payroll changes (new hires, terminations, raises) and system upgrades -Familiarity with payroll software( Paycor /ADP ) and MS Office,Word, Excel -Interfaces with staff in other departments to gather information needed for accurate and complete billing -Ensure payable invoices are settled in a timely and accurate manner.( Wave Apps) -Manage open invoices/Manage billing inquiries from clients -Answering and directing 20-30+ calls a day as appropriate. -Filing paperwork as needed(employee files , I-9, W4) -Enter data for new hires, terminations, layoffs and rehires into accounting system -Supervising clerical and administrative personnel by communicating job expectations, appraising job results, and disciplining employees. -Manage Employee Benefits ( medical,dental,vision, 401K ) -Manage all HR-related tasks for a 100+ employee including payroll processing, employee benefits program, documentation, interviewing, on-boarding -Assisting new employees with onboarding training, ensuring all application forms were filed correctly and that employees understood company health benefits package -Cooperated with background checks on prospective candidates using system (Checkr) -Supported the managers in mitigating employee disputes promptly to fulfill company expectations -overseeing the company's interactions with the public by implementing social media platforms -Coordinate, create, and place content for the company's social media platforms including Instagram, LinkedIn as part of an internal marketing team Show less



WSS / Eurostar, Inc.

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2019 - Jun 2021

  -Served more than 80 customers daily, provided assistance in locating products, and finalized sales transactions -Handled customer returns and complaints with patience and attention to detail Maintained up to date knowledge of products and services. -Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing. -Worked to address all customer concerns in a timely and effective manner. -Handled large volume of calls on a day-to-day basis with a sense of calm and good work ethic. -Developed successful tactics to sell products and services to customers. -Worked to understand the needs of each customer. Show less



McDonald's

• 1 - 100 Employee

• Customer Service Department Manager

  • Feb 2013 - Sep 2019

  Recruiting, interviewing, and orienting new staff members -Monitoring and evaluating staff performance. -Managing a departmental budget and forecasting budgetary requirements. -Operated a cash register for cash transactions with 98% accuracy. -Achieved customer satisfaction rating of 95%. -Audited employee deposits with 98% accuracy. -Balance safe and prepare register bags for next sales date -Analyze funds and prepare deposit as well as any needed change order information Recruiting, interviewing, and orienting new staff members -Monitoring and evaluating staff performance. -Managing a departmental budget and forecasting budgetary requirements. -Operated a cash register for cash transactions with 98% accuracy. -Achieved customer satisfaction rating of 95%. -Audited employee deposits with 98% accuracy. -Balance safe and prepare register bags for next sales date -Analyze funds and prepare deposit as well as any needed change order information