Experience

Somerton School District

• Education Administration Programs
• 1 - 100 Employee

• Human Resources Specialist

  • Sep 2023 - Present

  Somerton, Arizona, United States



Blue Cross Blue Shield of Arizona

• United States
• Insurance
• 700 & Above Employee

• Customer Service Representative

  • Oct 2022 - Aug 2023

  Remote - Provide exceptional customer service to clients by phone resolving inquiries, and complaints in a timely and professional manner. - Act as a liaison between the customer and other departments to ensure timely and effective resolution of issues. - Consistently meet or exceed weekly and monthly customer satisfaction goals by providing excellent service and demonstrating empathy and understanding toward customer concerns. - Document customer interactions and maintained accurate customer… Show more - Provide exceptional customer service to clients by phone resolving inquiries, and complaints in a timely and professional manner. - Act as a liaison between the customer and other departments to ensure timely and effective resolution of issues. - Consistently meet or exceed weekly and monthly customer satisfaction goals by providing excellent service and demonstrating empathy and understanding toward customer concerns. - Document customer interactions and maintained accurate customer inquiries, feedback, and resolution records. - Assisted in developing and implementing customer service policies and procedures to improve overall customer experience. -Demonstrated flexibility and adaptability by working in a fast-paced, dynamic environment and handling a high volume of customer inquiries and requests. - Participated in ongoing training to improve customer service skills and keep up-to-date with new systems and services. Show less



Escape Vacation Rentals LLC

• Vacation Rental Property Manager

  • Mar 2021 - Jun 2022

  Phoenix, Arizona, United States Oversaw the day-to-day operations of my small business, scheduled vendors, provided remote customer support.



Little Big Minds

• Assistant Preschool Teacher

  • Aug 2021 - May 2022

  Phoenix, Arizona, United States Assisted lead teacher with classroom activities and organized monthly lesson plan materials.



Pizza Hut

• United States
• Restaurants
• 700 & Above Employee

• Customer Service Representative

  • Dec 2018 - Jul 2021

  San Luis, Arizona, United States Provided face to face customer support and answered over 50+ inbound calls daily.