Experience

Gateway Bank

• United States
• Banking
• 1 - 100 Employee

• Senior Manager, Credit & Operational Risk

  • Sep 2016 - Present

  - Development and management of risk and compliance framework - Responsibility for credit risk management policies and procedures - Delegated lending authority for larger and more complex deals - Acting AML Compliance Officer - Preparation and co-ordination of executive and board risk meetings - Broad knowledge of legislations and regulations relevant to the bank - Development and management of risk and compliance framework - Responsibility for credit risk management policies and procedures - Delegated lending authority for larger and more complex deals - Acting AML Compliance Officer - Preparation and co-ordination of executive and board risk meetings - Broad knowledge of legislations and regulations relevant to the bank



Gateway Credit Union

• United States

• Manager, Credit Risk

  • Mar 2015 - Sep 2016

  - Development and management of credit policies and procedures - Credit quality compliance - General portfolio management - Maintain credit risk policies within the broader risk appetite framework - Development and management of credit policies and procedures - Credit quality compliance - General portfolio management - Maintain credit risk policies within the broader risk appetite framework



Finsure Finance & Insurance

• Head of Compliance

  • Feb 2014 - Mar 2015

  Development of compliance framework and management of compliance activities within Finsure and associated entities. Development of compliance framework and management of compliance activities within Finsure and associated entities.



Vow Financial

• Financial Services
• 1 - 100 Employee

• Compliance Manager

  • Jul 2011 - Feb 2014

  - Creation, review and maintenance of compliance policies and procedures in line with government regulations - Review and auditing of credit representatives to ensure compliance with policies - Training and coaching of brokers in terms of compliance requirements - Management of company licences, insurance and memberships of industry bodies - Oversight and management of consumer complaint framework - Creation, review and maintenance of compliance policies and procedures in line with government regulations - Review and auditing of credit representatives to ensure compliance with policies - Training and coaching of brokers in terms of compliance requirements - Management of company licences, insurance and memberships of industry bodies - Oversight and management of consumer complaint framework



Gulf Lenders Network

• Operations and Broker Manager

  • Jan 2008 - Feb 2011

  Gulf Lenders Network (GLN) was the first and only mortgage aggregator in the UAE. The responsibilities included channel relationship management and operations. - Successfully managed relationships with brokers and lender panel to achieve efficiency and smoothly-running operation. - Ensured lending compliance and quality through broker training and coaching and technical support - Carried out audits of broker files to ensure compliance with policies - Devised, formulated and managed compliance procedures and broker systems - Found resolutions to challenging problems through communication and negotiation Mortgage Adviser - Established and maintained a network of referral network sources and high-net-worth clients. - Provided mortgage consulting services to high-net-worth clients and real-estate professionals. - Achieved “Broker of the Month” award a number of times for reaching the highest monthly volume. - Developed a reputation for high quality proposals and submissions



Suncorp Metway

• Australia
• Banking
• 1 - 100 Employee

• Small Business Broker Manager

  • Dec 2006 - Nov 2007

  The small-business team targeted commercial loans secured against commercial and residential properties. The role had dual functions of business development and credit risk analysis. - Developed new business and maintained relationships with a network of over 600 mortgage brokers from multiple broker groups - Doubled lending volume from the broker groups within six months in a tight property market - Analysed self-employed applications, prepared credit proposals and issued approval recommendations - Maintained an approval ratio of over 95% for submitted deals - Delivered regular group presentations and training sessions



Count Financial

• Australia
• Financial Services
• 1 - 100 Employee

• Lending Manager

  • Nov 2004 - Oct 2006

  As the largest, independent financial-planning dealer group, Count had a network of over 750 franchise firms. Managing the lending function within Count, the position incorporated elements of business development, relationship management, coaching, training, compliance and project management. - Maximised volumes through active product management. Business grew by 20% in the 2006 financial year. - Assessed product opportunities, prepared proposals and negotiated lender agreements - Project managed introduction of new products including software development, policy and compliance updates and preparation of procedures. - Developed and implemented new lending training and accreditation process - Established new compliance procedures in line with industry best practice - Delivered successful presentations to members at training sessions and conferences - Negotiated successful resolutions to problems and disputes - Compiled high quality and comprehensive reports and news letters



Origin Finance

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Mortgage Adviser

  • Jan 2002 - Nov 2004

  Origin Finance was an independent franchise focusing on property finance, deposit bonds and leasing. As an owner-operator, I performed all administrative, marketing and technical functions. - Originated a referral network and customer database through business development strategies - Research and created marketing material and strategies - Provided effective mortgage advice to achieve clients’ objectives - Submitted detailed and accurate salaried and self-employed proposals, resulting in conversion rate of over 90%. - Established a new business networking chapter of Leads Club as a referral strategy - Expanded the networking chapter from two to 20 members within a six-month period



Scada Australia

• Australia
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Sales Engineer

  • Sep 1998 - Dec 2001

  - Developed and managed corporate relationships including Tooheys, CUB, BHP, Kellogg, Lever Rexona and Dairy Farmers - Generated leads and acquired new clients through various sales and marketing strategies - Performed technical presentations and demonstrations to corporate clients - Provided consulting services in relation to product architecture and implementation - Delivered technical support in respect to six complex software products - Created proposals and reports in response to tender requests and projects - Designed and built a CRM system for tracking customer contact information - Created and managed Scada Australia’s web site - Maintained internal IT systems including the network, CRM and website - Integrated a process monitoring and control application for a Melbourne water utility