Jack XU

Assistant Manager, Business Process Management at taiping life insurance co., LTD
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Contact Information
us****@****om
(386) 825-5501
Location
Hong Kong, Hong Kong SAR, HK
Languages
  • English Professional working proficiency
  • Mandarin Native or bilingual proficiency
  • Cantonese Professional working proficiency

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Credentials

  • Project Management Professional (PMP)®
    Project Management Institute
    Jan, 2021
    - Nov, 2024

Experience

  • taiping life insurance co., LTD
    • Insurance
    • 100 - 200 Employee
    • Assistant Manager, Business Process Management
      • Jun 2019 - Present

      • Strategic planning of CX roadmap. • A lead role in Customer Experience Management(Including Customer Satisfaction Index Measurement/VOC and Survey Data Analysis/Advices for management) • Convert study outcomes into actions and initiate improvement plans/projects (Didital Transformation/E2E customer journey/go-to-market strategies/insurance product design etc.) • Project management (Work closely with cross-function stakeholders to make sure all projects mentioned above to meet the timelineand ensure the timely delivery) • A lead role in Innovation Management. • Lead Lean Six-sigma Projects (Customer-centric Business Process Re-engineering and Improvement, Lean Six Sigma Methodology) Show less

  • China Unicom Global
    • Hong Kong
    • Telecommunications
    • 100 - 200 Employee
    • Assistant Manager, Corporate Development
      • Jan 2018 - May 2019

      • Process Planning,Improvement and Automation • Strategy Planning & Analysis for business process • Corporate Organization Optimization for business process • Project Management • Policy Management • Process Planning,Improvement and Automation • Strategy Planning & Analysis for business process • Corporate Organization Optimization for business process • Project Management • Policy Management

  • China Mobile International Limited
    • China
    • Telecommunications
    • 700 & Above Employee
    • Process Management Analyst, Strategy and Development
      • Aug 2016 - Dec 2017

      • Process Management• Strategy planning• Project management as a PMO• Corporation Change and Innovation Management• Change Impact Analysis and management

    • Management Trainee, Enterprise Project Management Office
      • Jul 2015 - Jul 2016

      Management Trainee (Full-Time) in various corporate functions including IT Demand Management, Product Development in Mobile BU, Project Management at Corporate Strategy & Business Development Division;

Education

  • Hong Kong Baptist University
    Master's degree, Information Technology Project Management
  • Zhejiang University
    Bachelor's Degree, Management

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