It Support Engineer

• Aug 2019 - Present

2nd Line Helpdesk Analyst

• Apr 2015 - Aug 2019

IT Helpdesk Analyst

• Apr 2014 - Apr 2015

During my time at nGeneration, I have maintained a wide range of systems from ubuntu to EPoS, and from PC's to restaurant tills to handheld servers. Under pressure I have been able to answer phones, log calls on the in house ticket system as well as investigate the issue all in a short period of time. I have also gained team leading experience as we have a large team of engineers that I have to send out to different hardware calls all over the country.

IT Contractor

• Sep 2013 - Jan 2014

Sales Assistant

• Sep 2013 - Dec 2013

With my work at GAME I was placed in a wide array of predicaments with customers ranging from technical issues with consoles, to helping look for particular games that the customer wished to purchase. This has given me a range of experiences in dealing with customer issues.

IT Specialist

• Oct 2010 - Nov 2012

During my Time at Atos, I worked on a 3rd level support team in a ticket based environment. Using Atos’ own ticketing system, I dealt with customers via e-mail and phone to help them resolve issues with either their own systems or with servers that were under my team’s jurisdiction. I was trained by QA Centre for my qualifications and all work experience came from being trained by my fellow work colleagues either via shadowing them or them watching over any work I performed and corrected any… During my Time at Atos, I worked on a 3rd level support team in a ticket based environment. Using Atos’ own ticketing system, I dealt with customers via e-mail and phone to help them resolve issues with either their own systems or with servers that were under my team’s jurisdiction. I was trained by QA Centre for my qualifications and all work experience came from being trained by my fellow work colleagues either via shadowing them or them watching over any work I performed and corrected any mistakes I made. Show more Show less

IT Apprentice

• Oct 2010 - Jun 2011

During my time at QA, i trained as an IT Professional, obtaining multiple Microsoft IT Certificates. I worked in a class of roughly 20 people, with all of us working together for multiple assignments.

Sales Assisstant

• Sep 2008 - Jan 2009

During my time with Batley’s, working on the checkouts meant, dealing with customers in speed and satisfaction as all of the items being bought were heavy duty, scanning had to be quick and effective.