Jack Wood

Server & Desktop Support Technician at MPS Networks Limited
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Contact Information
us****@****om
(386) 825-5501
Location
UK

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Bio

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Credentials

  • AWS Certified Cloud Practitioner
    Amazon Web Services (AWS)
    Aug, 2021
    - Nov, 2024

Experience

  • MPS Networks Limited
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Server & Desktop Support Technician
      • Nov 2021 - Present

  • ReAssure
    • United Kingdom
    • Financial Services
    • 700 & Above Employee
    • IT Service Desk Representative
      • Feb 2020 - Nov 2021

      Apart of an award-winning service desk team providing support and first point of call to over 2500 staff members across 3 sites. • Achieving a first-time fix rate of 80% at 1st line level on all incidents raise. • Contributing to an ever-growing knowledge base, providing documentation on fixes and new processes. • Weekly positive feedback on customer support and turnaround times. • Supporting the addition of 400 extra staff during a company migration. • Organisational and multitasking skills to manage a high volume of user tasks and incidents well within their service level agreement. • Ability to onboard new users and tackle issues from a working from home environment. • Developed a core knowledge base of our Citrix infrastructure and how services are distributed to users over the network.

  • Tipton & Coseley Building Society
    • United Kingdom
    • Financial Services
    • 1 - 100 Employee
    • IT Support Specialist
      • Feb 2019 - Nov 2019

  • Planet Mobile
    • Brierley Hill
    • Customer Advisor
      • Oct 2017 - Feb 2019

  • Birmingham City University
    • United Kingdom
    • Higher Education
    • 700 & Above Employee
    • Demonstrator
      • Apr 2015 - Aug 2015

Education

  • Birmingham City University
    Bachelor of Science with Honours Computer Science, Computer Science
    2014 - 2018
  • Birmingham Metropolitan College (Stourbridge Campus)
    National Diploma, Btec level 3 Extended Diploma in Information Technology
    2012 - 2014
  • The Kingswinford School
    High School, 8 GCSEs, grade A*-C, including Math, English and Science
    2007 - 2012

Community

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