Mortgage & Protection Advisor

• Nov 2020 - Present

Mortgage Services Consultant

• Aug 2019 - Nov 2020

Based in the Burgess Hill & Crawley office predominantly but covering the Mid Sussex Patch, my role as a Mortgage Services Consultant is to achieve outstanding customer outcomes.Working with a dynamic team and helping a diverse customer base to achieve their mortgage and protection needs I have been able to obtain great results for the business and my clients alike, setting new PBs for the area and achieving the highest bankings for the region on regular occasions which has seen me earn “MSC of the Month” on multiple occasions.

Branch Manager

• Apr 2019 - Aug 2019

As Local Manager I have covered the Branch Manager role for both the Oxted and Heathfield Branches simultaneously.Running two teams in different locations with different customer bases I coordinated business, resource and planning across both sites including business planning for both individual locations.Under my leadership the branches have seen significant growth that had not before been considered possible, resulting in the businesses completing five times more business than they had before. Furthering this, both branches moved from a “Needs Improvement” rating to a “Good” rating when inspected through my operational management.Because of my quick and impressive business growth I was also asked to lead commercial performance for the Local Branches across Sussex, Surrey & Kent to support other Branch Mangers get results similar to those that I had achieved.During my leadership both branches were selected for Video Banking, iPad Banking and increased staffing due to the increased market share, business being completed and the opportunity that I identified through innovative business planning.

Assistant Branch Manager

• Sep 2017 - Apr 2019

As the Assistant Manager in the Royal Tunbridge Wells Market, my responsibilities have been vast.Responsible for business planning and performance for the Flagship site and supporting leaders across three other sites has been my main role. I have led a team of Essential, Moment and GoTo Bankers with my priorities being customer experience, business performance and community impact. During my time in the Market I have moved usage of essential tools exponentially, increasing our number of customer interactions, quality of interactions and therefore moved the business forward. Running predominately the Moment and GoTo Banker team towards the end of my time in the market I have seen some fantastic growth and colleagues coached into new roles across all branches due to the support that I have put in place.

Digital Eagle

• Oct 2014 - Mar 2019

Brand Agent

• Oct 2016 - Mar 2018

Branch Manager (Secondment)

• Feb 2017 - Sep 2017

As Manager at Upton Park I dealt with the day to day running of the branch. Organising Staffing, Banking Hall Plans, colleague development, championing Blue Rewards in the Community and leading Five Star Service I was responsible for the entire branch team of Essential and Moment Bankers as I also covered the role of Branch Manager for the last 4 months of my time at Upton Park. I also supported the "Sustainable Revenue" council in the East London Community, working on colleague engagement with sustainable revenue leading to growth, in line with our business plan in order to broaden my own knowledge and share my skills with the wider community.Alongside this, I took part in Community Wide and Regional Projects whilst also supporting my Regional Leadership Team with internal marketing and design.I also helped to support leading Empathy and Wellbeing as an Empathy Leader and have featured in Podcasts due to my passion, drive and commitment to this area which has brought fantastic results for my branch, giving us the highest customer satisfaction rating in East London amongst other impressive results. I have been recognised several times now for my work at Upton Park and my team often gave me positive feedback, most often describing me as "a breath of fresh air" as a result of my leadership style and hearing their feedback, both positive and constructive, allows me to grow as a leader and feel immensely proud of the work I do.

Barclays Degree Programme

• Sep 2014 - Aug 2017

As a member of the Barclays Degree Programme I am required to study full time for a degree in Leadership and Management alongside undergoing various roles within the branch network. As a hardworking and dedicated individual this is something that I thrive upon and thoroughly enjoy the constant challenges I face. The roles mandatory to my programme are Essential Banker, Moment Banker and Assistant Manager, but I'm always looking for opportunities to widen my knowledge in other areas of the business.

Community Training Coach

• Jan 2017 - Feb 2017

Assistant Branch Manager

• Nov 2016 - Jan 2017

Assisting the Market Leader and Leadership Team in the Sheffield and Rotherham Market I am primarily based in Sheffield City Branch. My role here involved supporting the leadership team and coaching and developing the Essential Bankers across the market. Working on the markets Flexible Banking Plan, my role is to help with the day to day running of the branch and to help plan for the future of the business alongside supporting with customers through busy periods. I have also assisted with the Moment Banker team, helping to train and coach our new to role members of staff and support the development of our existing Moment Bankers alongside helping with the onboarding and training of our new Go-To Banker in the market. Furthering this I have also taken responsibility for our citizenship plan and have been heavily involved with the recruitment, training and interviewing of apprentices.

Assistant Branch Manager

• Oct 2016 - Nov 2016

Assistant Branch Manager

• Jul 2016 - Oct 2016

As an Assistant Manager I take responsibility for the development of team, performing one to ones and ensuring the well being of the team. In my role as Assistant Manager I also lead part of our business plan in relation to the "Company" pillar of Barclays. Furthering this I ensure all training for all members of staff is completed, regularly support customers both in the Banking Hall and at a desk, I deliver morning meetings and actively promote the reward and recognition initiative for the market.

Personal Banker

• Aug 2015 - Jul 2016

Operational Specialist

• Mar 2015 - Aug 2015

Cashier

• Sep 2014 - Feb 2015

Promoter

• Jun 2014 - Sep 2014

As a promoter my job was very customer service and sales based. Given daily targets as a team I was often asked to work our end of day shifts or days that were generally quieter as I thrived in the role and always ensured targets were excelled, even when sales were low at the start of my shift. This is down to my hard work, determination, positive attitude, outgoing personality and my general commitment to what I do. Customers often commented on the enthusiasm and energy I injected to make their experience an enjoyable one and management have since asked me to return on serval occasions.

Cafe Assistant

• Sep 2012 - Mar 2013

As a part time member of staff I usually worked weekends, bank holidays and school holidays as a Cafe Assistant. My duties included prepation of food, cleaning, cooking, customer service and deliveries. I thoroughly enjoyed linking in with the local community and building rapport with customers, customers would often comment on excellent service and management saw me as a highly reliable and committed individual.