Jack Willcocks
Customer Care Coordinator at RWS IP Services- Claim this Profile
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Bio
Experience
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RWS IP Services
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Legal Services
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1 - 100 Employee
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Customer Care Coordinator
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Nov 2022 - Present
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Windswept Workshops
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United Kingdom
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Retail Art Supplies
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1 - 100 Employee
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Course Facilitator
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May 2021 - Dec 2022
I am involved with Windswept Workshops' Writers' Group where I have worked as a freelance facilitator to help in the running of sessions. Responsibilities for this role include delivering presentations, answering queries and making sure that tasks are completed to a time schedule. I am involved with Windswept Workshops' Writers' Group where I have worked as a freelance facilitator to help in the running of sessions. Responsibilities for this role include delivering presentations, answering queries and making sure that tasks are completed to a time schedule.
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BBLTranslation
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United States
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Translation and Localization
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1 - 100 Employee
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Intern Translator
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Jul 2022 - Sep 2022
Responsibilities included regular proofreading of texts translated between English, Spanish, and French which primarily relate to the leisure and attraction industry. I reviewed texts across multiple file formats including .pdf, .xls, .indd, and .xliffs and implement changes where necessary. I was also responsible for translating texts from Spanish and French into English, as well as reviewing the proofreads for these texts and accepting or rejecting texts where necessary. Furthermore, I managed and maintained the social media for the company, including writing blog posts about the latest news and events Show less
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University of Birmingham
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United Kingdom
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Higher Education
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700 & Above Employee
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Teaching Associate
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Jan 2022 - May 2022
This post working within the languages department at the university required me to organise teaching plans and content for the duration of a semester, necessitating solid organisational skills and clear communication to liaise with other members of staff and students. I was also responsible for delivering Trados training to students, requiring me to have an in-depth understanding of the software and how its features work as well as how to resolve issues. I also delivered training to the students that covers how to sort and store digital files with efficiency and a logical order. Show less
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Bar Staff
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May 2018 - Jul 2020
As part of the bar staff, I was responsible for the day-to-day operations of the football club. My responsibilities included customer service, stock management and overseeing sales. As part of the bar staff, I was responsible for the day-to-day operations of the football club. My responsibilities included customer service, stock management and overseeing sales.
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Education
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University of Birmingham
Master's degree, Translation Studies -
University of Birmingham
BA Modern Languages, French, Spanish and Translation Studies -
Saltash.net Community School
A-Levels, Geography, Biology, French -
Saltash.net Community School
Secondary School, GCSEs