Jack Willcocks

Customer Care Coordinator at RWS IP Services
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Contact Information
us****@****om
(386) 825-5501
Location
Tooting, England, United Kingdom, UK

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Experience

    • Legal Services
    • 1 - 100 Employee
    • Customer Care Coordinator
      • Nov 2022 - Present
    • United Kingdom
    • Retail Art Supplies
    • 1 - 100 Employee
    • Course Facilitator
      • May 2021 - Dec 2022

      I am involved with Windswept Workshops' Writers' Group where I have worked as a freelance facilitator to help in the running of sessions. Responsibilities for this role include delivering presentations, answering queries and making sure that tasks are completed to a time schedule. I am involved with Windswept Workshops' Writers' Group where I have worked as a freelance facilitator to help in the running of sessions. Responsibilities for this role include delivering presentations, answering queries and making sure that tasks are completed to a time schedule.

    • United States
    • Translation and Localization
    • 1 - 100 Employee
    • Intern Translator
      • Jul 2022 - Sep 2022

      Responsibilities included regular proofreading of texts translated between English, Spanish, and French which primarily relate to the leisure and attraction industry. I reviewed texts across multiple file formats including .pdf, .xls, .indd, and .xliffs and implement changes where necessary. I was also responsible for translating texts from Spanish and French into English, as well as reviewing the proofreads for these texts and accepting or rejecting texts where necessary. Furthermore, I managed and maintained the social media for the company, including writing blog posts about the latest news and events Show less

    • United Kingdom
    • Higher Education
    • 700 & Above Employee
    • Teaching Associate
      • Jan 2022 - May 2022

      This post working within the languages department at the university required me to organise teaching plans and content for the duration of a semester, necessitating solid organisational skills and clear communication to liaise with other members of staff and students. I was also responsible for delivering Trados training to students, requiring me to have an in-depth understanding of the software and how its features work as well as how to resolve issues. I also delivered training to the students that covers how to sort and store digital files with efficiency and a logical order. Show less

    • Bar Staff
      • May 2018 - Jul 2020

      As part of the bar staff, I was responsible for the day-to-day operations of the football club. My responsibilities included customer service, stock management and overseeing sales. As part of the bar staff, I was responsible for the day-to-day operations of the football club. My responsibilities included customer service, stock management and overseeing sales.

Education

  • University of Birmingham
    Master's degree, Translation Studies
    2021 - 2022
  • University of Birmingham
    BA Modern Languages, French, Spanish and Translation Studies
    2017 - 2021
  • Saltash.net Community School
    A-Levels, Geography, Biology, French
    2015 - 2017
  • Saltash.net Community School
    Secondary School, GCSEs
    2013 - 2015

Community

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