Experience

idX Corporation

• United States
• Manufacturing
• 300 - 400 Employee

• Senior IT Engineer

  • Nov 2016 - Present

  1.Create new hires AD account, set up E-mail,Skype accounts SAP account, distribution of computer, folder access management, manage IT assets in the sharepoint, use of Orion monitoring all network equipment, report the problem at the first time 2.Implement and monitor the company's IT security, including antivirus software, data backup and IT contingency plans, leading the establishment of the new office and conference room engineering including the early part of the business needs analysis, and suppliers to coordinate the progress, network construction, configuration 3.Be responsible for a variety of hardware equipment maintenance, troubleshooting, management, and give the local user Level1, Level2 stores technical support, include hardware (computers, printers, phones, etc.), if not sloved ,to the appropriate IT help desk support team 4.Management and maintenance of VoIP, familiar with cisco call manager, new users and maintain telephone number 5.Responsible for IT system related to staff training, will use the basic OS X and the foundation of apple's operating system applications, BMC Remdy, Service Now, VPN 6.Responsible for handling all kinds of computer application software and Microsoft office365, operating system (Windows 7&10), AutoCAD software certificate management and authentication, email system (Exchange) cloud backup software (Autonomy), provide software and hardware technology support of all these applications 7.Independently set up polycom video conference, complete the configuration and troubleshooting, able to independently email on a mobile device configuration ,use the administrator console, monitoring and management 8.Involved in IT projects (SAP) launch preparation and implementation of technical support 9.Monitor every day in the computer room of indicators (temperature, humidity), all the server's configuration of computer room management, hardware troubleshooting, 10.To perform any other duties assigned by the project and matters Show less



Aptar Suzhou Dispensing Systems Co., Ltd.

• China
• Packaging and Containers Manufacturing
• 1 - 100 Employee

• IT Team Leader

  • Oct 2014 - Nov 2016

  1.Create new hires AD account, set up E-mail,Skype accounts SAP account, distribution of computer, folder access management, manage IT assets in the sharepoint, use of Orion monitoring all network equipment, report the problem at the first time 2.Implement and monitor the company's IT security, including antivirus software, data backup and IT contingency plans, leading the establishment of the new office and conference room engineering including the early part of the business needs analysis, and suppliers to coordinate the progress, network construction, configuration 3.Be responsible for a variety of hardware equipment maintenance, troubleshooting, management, and give the local user Level1, Level2 stores technical support, include hardware (computers, printers, phones, etc.), if not sloved ,to the appropriate IT help desk support team 4.Management and maintenance of VoIP, familiar with cisco call manager, new users and maintain telephone number 5.Responsible for IT system related to staff training, will use the basic OS X and the foundation of apple's operating system applications, BMC Remdy, Service Now, VPN 6.Responsible for handling all kinds of computer application software and Microsoft office365, operating system (Windows 7&10), AutoCAD software certificate management and authentication, email system (Exchange) cloud backup software (Autonomy), provide software and hardware technology support of all these applications 7.Independently set up polycom video conference, complete the configuration and troubleshooting, able to independently email on a mobile device configuration ,use the administrator console, monitoring and management 8.Involved in IT projects (SAP) launch preparation and implementation of technical support 9.Monitor every day in the computer room of indicators (temperature, humidity), all the server's configuration of computer room management, hardware troubleshooting, 10.To perform any other duties assigned by the project and matters Show less



TE Connectivity

• Switzerland
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• IT Specialist

  • Sep 2013 - Oct 2014

  1.installation / configuration / maintain IT infrastructure equipment, server, storage equipment, network equipment, exchange tapes in a regular base and tapes management 2.maintenance and update FSSC's FIS&FCI system ,T&E Tracking system, 3.responsible for a variety of hardware devices, management, maintenance, troubleshooting, to ensure the normal use of the office equipment, provide end-users IT technical support and track this IT incident tickets ,report to IT Help Desk escalate case to 2nd level support team 4.responsible for the antivirus management computer system and intranet management, to ensure the normal operation of the network information system, will do a regularly weekly back and differential monthly backup for the Servers. 5.provide end users training of IT system, IT Inventory management, IT help desk work ,basic knowledge of Apple OS X do the trouble shooting of Apple OS and AR system, BMC Remedy, VPN. 6.responsible for processing all kinds of computer application software, operating system(MS Windows7&8), MS Office, Lync ,anti-virus(McAfee) software, e-mail system(outlook) ,at the same time to provide hardware and software support to other departments 7. Familiar use the SAP purchase module, I am the coordinator between our business team and our SAP project team, often meeting with SAP team to discuss the business needs for new demand, doing the 1st level trouble shooting for SAP. 8.Implementation and supervision of company IT security, including anti-virus software, data backup and IT emergency plan, leading the project of new office setup(including department need analysis, coordinate with vendor setup new network cabling, new router and switcher configure and so on). 9. Monitoring all the indicators in the IT Server Room (temperature humidness),manage all the Server's configuration in this Server Room with trouble shooting, also with the installation of new Servers 10. Other matters assigned by the superior. Show less



Hongxin system integration Company

• Suzhou, Jiangsu, China

• IT Consultant

  • Dec 2011 - Oct 2013

  1.Be responsible for daily maintenance of the entire IT environment, by the scene, telephone, mail, network remote way for customers to solve problems and provide advice 2.Implement and follow-up of IT system integration projects, including the construction of computer room, network debugging, installation of the server, setting up the PC environment etc. 3.The router configuration, maintenance, access control settings; firewall configuration, maintenance, access control settings; eliminate the hidden trouble of network security, to ensure the smooth operation of company network 4.Help customers to solve difficult problems in using of information systems, and operational guidance to the user 5.Solve problems in the process of using the pinters,fax and scanner,internal and external technical support 6.maintenance of the video-conference system and teleconference system and the multimedia terminal integrated equipment. 7.IT asset management, to ensure the system running comply with regulatory and company policies Show less