Experience

Downs Way Medical Practice
• United Kingdom
• Medical Practices
• 1 - 100 Employee
• Operations Manager

  • Sep 2023 - Present


House of Fraser

• United Kingdom
• Retail
• 700 & Above Employee

• Retail Operations and Communications Manager

  • Oct 2018 - Sep 2023

  Key Responsibilities:• Managing all communication channels to stores and across all Head office departments • Support store management teams with retail initiatives and events to achieve targets • Driving efficiencies and best practice through ‘One Best Ways’ across the estate• Support stores compliance with all operational standards and company policies • Responsible for operations in stores, delivering key projects within budget and implementing new objectives improving the customer experience • Regularly reviewing operational training needs and presenting to teams in an actionable format • Organising and conducting annual conference events, preparing for all logistical challenges and implementing effectively.• Updating and maintaining all operations training materials • Key Support function on integration with New systems • Analysing reports and identifying areas of improvement Show less

• Epos Project Coordinator

  • Apr 2018 - Sep 2023

  Key Responsibilities: • Regularly meets with EPOS Project Team and Stores senior management to agree Store priorities for full EPOS roll out ahead of launch date for each individual store • Manage the testing environment of the new EPOS system and build test scripts and training documents to support roll out of all aspects of the new EPOS system• Builds relationships with managers and Support teams to maintain positive relationships to collectively meet the needs of the storeManagement Responsibilities: • Meets all deadlines agreed by EPOS Project Lead• Sets and reviews key objectives, monitoring the performance and progress of individuals, and initiating appropriate steps to drive or celebrate improvements • Manages relationships through effective planning, organisation and communication• Keeps fully informed of developments with EPOS and Store developments to maximise results, and instils commercial acumen among their team Show less

• Selling Support Manager

  • Nov 2015 - Sep 2023

  Main ResponsibilitiesSupervises, drives and coaches the team to consistently deliver department KPIs agreed with the Store Manager, maximising team potential and operational excellence.Identifies opportunities to maximise profitability and minimise loss, to meet all agreed deadlines and comply with policies and procedures.Maintains administration and processes, cash handling and POS requirements for both customers and equipment, and ensures HR compliance in line with legislation and company procedures is adhered to.Controls an efficient replenishment and stock handling service for the store, including compliance with all guidelines for the movement of stock into and out of the store in conjunction with NDC/EDC, Loss Prevention and third parties.Supports and implements One Best Way principles and practices, ensuring all store teams operate back of house routines and tasks to new guidelines.Develops the team to support store multi-channel activities both back of house and on the shop floor, delivering an efficient collection point service when required.Consistently demonstrates the ultimate VIP experience for every customer, by effectively managing the internal and external customer relationship, seeking and responding to feedback and resolving complaints in a commercial and positive way.Proactively coaches and develops direct reports and maintain the Department’s Succession Plan, and plans staff scheduling to meet store demand.Utilises tools and support to deal quickly and effectively with underperformance.Maintains an effective network of Support Centre colleagues to enhance department performance.Deputises for Store Manager, as required. Show less

• National Systems Trainer

  • Oct 2014 - Nov 2015

• Sales Manager

  • Jan 2014 - Oct 2014

• Management Training Programme

  • Feb 2013 - Jan 2014