Jack Staehler

CTO at RoomIt by CWT at RoomIt by CWT
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Location
Greater Chicago Area

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5.0

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Corbin Imgrund

Jack is one of the most knowledgeable, talented, and kind-hearted technology executives you will ever work with. Jack has a unique ability to shape an organization around consensus building, and he has a natural way of cutting through the noise of opposing viewpoints in the most salient and articulate way. He loves people, and his innate sense of empathy towards others makes him a dynamic leader and a true customer advocate.

David A. (Dave) Falter

Jack brought "order out of chaos" in the technology operations of CCTS/Travelport. He came into a difficult situation, where software products were being built for the wrong reasons, for the wrong customers, by too many people. Jack was given an aggressive cost saving mandate on a very short timeline to simplify the technology operations -- both software development and internally hosted IT solutions. He did so and exceeded my expectations, not only because he transformed the group into an on-time, on-budget delivery organization, but also that he did this while being an outstanding team builder and generally humane executive. Because of his work and the work of his team, CCTS/Travelport successfully transformed into becoming one of the first online corporate travel agencies that grew to rank among the top ten largest in the world today.

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Experience

    • United States
    • Travel Arrangements
    • 1 - 100 Employee
    • CTO at RoomIt by CWT
      • Apr 2018 - Present
    • United States
    • Advertising Services
    • 700 & Above Employee
    • Vice President - Digital Services Group
      • Aug 2012 - Apr 2018

      Lead Software/ Product Development and Technical Services for IoT and e-commerce solutions including cloud and mobile applications for various industries including: direct to consumer, supply chain, retail, financial services and health care. Lead Software/ Product Development and Technical Services for IoT and e-commerce solutions including cloud and mobile applications for various industries including: direct to consumer, supply chain, retail, financial services and health care.

    • Canada
    • Advertising Services
    • 1 - 100 Employee
    • Partner
      • Apr 2012 - Aug 2012

      On assignment at RR Donnelley's Digital Services Group On assignment at RR Donnelley's Digital Services Group

    • Software Development
    • 100 - 200 Employee
    • Independent Consultant: E-Commerce Services Strategy
      • Dec 2011 - Apr 2012

      Assigned to Health Care Services Corporation Assigned to Health Care Services Corporation

    • DVP, Online eCommerce
      • Jul 2010 - Dec 2011

      Responsible for PMO, Business Operations and Content Management. Owned Project and Portfolio Governance of over 500 projects and directing CIO’s $100+ million budget in dynamic delivery environment. Directly managed a team of over 75 associates and contractors. Led online item content support team including standards, enrichment and availability. • Implemented enterprise project approval and engagment compliance process in the first two months, resulting in a reduction in planning cycles and increased cost containment. Show less

    • United States
    • Internet Publishing
    • 200 - 300 Employee
    • GVP Global Technology & Operations
      • Nov 2007 - Jul 2010

      Functioned as change agent; restructured the organization to align by function and restored leadership accountability. Responsible $90 million technology budget in labor and operating expenses. Software capitalization goals were over-delivered in first year. All major initiatives delivered on time and under budget. Lead over 800 global technology professionals supporting over a dozen business in Chicago, Denver, Europe, Israel, India, Australia, and Argentina. • Drove the turnaround and timely delivery of European deployment of global technology platform and avoided projected cost overruns of $5 – 15M. • Initiated cost management and oversight practices which reduced operating expenses by 15%. • Successfully implemented changes in delivery, time-tracking, project definition which lead to internal productivity and throughput increases of 20 to 150%. • Instituted a series of strategic shifts in offshore and distributed development which led to 20% reduction in defects and a 10 – 50% decrease in turnaround times • Initiated first “global technology survey” garnering a 76% response; feedback was openly shared and actioned against by tech management and establish active performance management culture Show less

    • CTO & Vice President
      • 2004 - 2007

      Defined and delivered new technology strategy and instilled leadership qualities and improve overall performance of staff of 90. Orbitz acquisition mandated platform and resource consolidation to Chicago in 2005; role expanded to eight online booking products and business P&L, including Travelport and Orbitz for Business, Northwest Airlines.com and American Airlines.com. • Introduced controls to break cycle of poor delivery score sheet by implementing simple turnaround measures, resulting in zero release date slippage. • Improved overall stability and uptime metrics of site operations by 10%. Show less

    • SVP / CIO
      • Jan 2001 - Aug 2004

      Responsible all online/offline development and operations systems of 190 professionals for Cheaptickets.com, and Trip.com. Led tech mergers and acquisition diligence, assessment as well as integration of several development and operations centers (Honolulu, Denver, Seattle, Parsippany) • Scaled acquired technology platform to traffic by 1000%, transactions 500% and peak capacity transactions by 10,000% while minimizing financial investment. • Delivered average of 300 enhancements annually while increasing release frequency by 100% and improving site performance time by 60% • Delivered the largest online GDS customer conversion in travel industry history (circa 2002) with less than 3% error or loss and no disruption of active reservations Show less

    • Vice President, Technology & Product
      • 1998 - 2001

      Rapidly created unique haggling auction e-commerce environment in Hagglezone.com. Directed a staff of 45 in total effort from systems development to front-end design; merchandise, branding, promotions, Artificial Intelligence (AI) merchant behavior, character content and casting, and user experience. Rapidly created unique haggling auction e-commerce environment in Hagglezone.com. Directed a staff of 45 in total effort from systems development to front-end design; merchandise, branding, promotions, Artificial Intelligence (AI) merchant behavior, character content and casting, and user experience.

    • Travel Arrangements
    • 1 - 100 Employee
    • Vice President, Creative Development Group
      • 1997 - 1999

      Lead staff of 30 responsible for establishing company-wide standards for web design, user interface design and creative innovations for several corporations in the Cendant portfolio, including travelersadvantage, autovantage, netmarket, era.com, and cendant.com Lead staff of 30 responsible for establishing company-wide standards for web design, user interface design and creative innovations for several corporations in the Cendant portfolio, including travelersadvantage, autovantage, netmarket, era.com, and cendant.com

    • Computer Games
    • Director
      • 1995 - 1997

      Produced and developed Internet gaming systems, extending the reach and feature set of Sierra CD-ROM based products Produced and developed Internet gaming systems, extending the reach and feature set of Sierra CD-ROM based products

    • Television Production Management
      • 1987 - 1995

      Held various production management positions with various studios Held various production management positions with various studios

Education

  • University of Wisconsin-Madison
    BA, Communications

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