Collections Manager

• Jan 2021 - Present

Operations Manager; Early Life Collections (akinika)

• Oct 2015 - Jan 2021

Team Manager; akinika Debt Recovery Ltd

• Dec 2013 - Oct 2015

Team Manager of the Government Sector - consumer and B2B collections.Primary focus on enhancing the customer journey in line with the FCA regulations and TCF guidelines. - Team of 14 agents - with various levels of knowledge and skillset- Coaching and developing- Work along side key internal stakeholders; compliance and quality assurance and support- Setting development and improvement plans for internal growth and succession plans- Leading internal Employee Engagement Forum; Charity and fund-raising events - Supporting on monthly and departmental incentives; managing and tracking budgets- Performance Review ratings, appraisals and weekly feedback sessions- Recruitment and general HR tasks

Collections Team Manager

• May 2012 - Oct 2013

An Opportunity to enhance the brand. Part of the Virgin Media Business Collections Team - Public Sector Collections. Managing the top tier customers within the Public Sector area.(A & A+ Customer base). Proven record of exceeding team cash targets, 90 day aged debt reduction targets for 2012/2013. - Contribution to working capital and trade debt of 5.2 - 7.6mil.- Managing E2E process of credit management, aged debt reduction, cash collection and risk. - Ability to forecast accurately on Cash and aged debt reduction. - Maintaining a strong working relationship with key internal and external stakeholders. - Experienced in supporting projects and driving change for an overall exceptional service Part of the 2013 Credit Today: Utilities and Telecoms Award for Telecoms Team of the Year (Winners).

AVP - Team Leader

• Oct 2011 - May 2012

Direct impact on revenue and driving growth by focusing on quality and key performance indicators. Foundation of every negotiation was in line with the lending code, treating customers fairly and exceeding client expectations by enhancing the customer experience. - Leading a team of 12 associates in motivating and engaging them to want to achieve- Developing and training, weekly/monthly and quarterly reviews and appraisals - Assisting in the set-up and success of a new key Client - Driving a new culture within the AVP team.- Achieving Team targets consecutive months; generating revenue exceeding 3.75mil

Operations Team Manager

• Jan 2006 - Oct 2011

Experience on a wide range of UK and International/European markets. With a primary aim to increase company revenue by developing and implementing departmental strategies. Having the responsibility to ensure a smooth day-to-day running of a team of 15-23 Staff, while preserving the quality and efficiency of the team performance. Responsibilities in recruitment and selection, developing and training new team members at a team and managerial level and on-going reviews and appraisals. Required to run daily and analyse high level MI reports for Senior Management Team and Clients; tracking historic and current performance.Winner of the 2010 Team Manager of the Year Award.

System coordinator

• 2003 - 2005