Associate Business Analyst (Product Owner) - PBI Death Audit

• Apr 2023 - Present

- Organizing & leading Sprints for the Death Audit product. - Leading the execution of quarterly OKR objectives. - Prioritizing the product backlog- Working with the development team to answer questions that arise during the sprint- Serving as the liaison between the development team and the business. - Participating and leading sprint ceremonies including sprint planning, backlog grooming, retros, and stand-ups.- Serving as the visionary to build business wants/needs into actionable user stories to be developed.- User acceptance testing.- Writing basic SQL queries to answer business user's questions. Key Accomplishments:✓ Product Owner and Scrum Master Certified✓ Digitizing End User License Agreements leading to increased client onboarding efficiency.✓ Pioneering the rollout of Multi-Factor Authentication company wide to increase efficiency and data security. Show less

Account Manager

• Sep 2021 - Apr 2023

• Primary responsibility for managing all day-to-day activities for a book of business of 232 accounts for around 5 million dollars. • Deliver an exceptional level of customer service in responding to client inquiries. • Conduct periodic client/account reviews, updates and present them to clients.• Work in collaboration with the Sales team for all new contracts and contract renewals. • Conduct periodic training/education sessions for all clients.Key Accomplishments:✓ Leading the managing and retention of a key 800k/year marquee client.✓ Handling the retention of key large insurance/reinsurance clients including Fidelity and Gen Re. Show less

Multi-Unit General Manager

• Feb 2021 - Sep 2021

- Full responsibility of staff well-being & financial health of 2 Barre studios. - Hire, train, onboard, and schedule staff. - Full P & L responsibility. - Grassroots marketing and building a great sustainable sales culture. - Building a big picture strategy for both studios. - Achieve or exceed budgeted revenues - Achieve or exceed budgeted profitability - Empower my team to provide a memorable guest experience - Utilize strong leadership skills to build and maintain a healthy work environment - Monthly email and call campaign execution and management. Show less

Chess Instructor

• Nov 2018 - Aug 2021

Operations Manager/Assistant General Manager

• Nov 2019 - Feb 2021

− Hiring, training, scheduling, and supervising of staff. − Ordering and managing inventory, suggest new products and cost saving ideas. − Developing a system for; ordering, maintaining proper stock levels, inventory tracking, merchandise, beverages and food. − Reading and responding to social media reviews. − Working with the Management Team to promote and execute special events. − Responsible for the overall workflow of clients on a day to day basis. − Ensuring the safety, cleanliness and overall appearance of our facility. − Handling customer complaints and training a front desk team to handle customer service in a fast-paced environment. Key Accomplishments: ✓ Consistently exceeded key KPI of monthly memberships, often leading the district. ✓ Completed Food licensing process for café, including improving upon yearly audits. Show less

Operations Supervisor/Manager

• Dec 2018 - Nov 2019

- Manage day to day operations of a wind tunnel, bringing in 10K-20K in daily gross profits. - Supervise a team of 5-10 to push key K.P.I.s to bring the best customer satisfaction possible. - Large event coordination. - Minor role in staffing and setting schedules for the team. - Insure proper reporting procedures are met in the case of injury. - Closing out the facility and use of basic accounting software. Closing cash registers, performing tasks such as counting money, separating charge slips, balancing cash drawers, overseeing merchandise promotions and making deposits - Minor role in training C.R.M. software. Show less

Sales Representative

• Jun 2017 - Sep 2018

- Creation of statistical charts regarding product performance and marketing material usage report. - Improvement of market performance by gathering competitors’ pricing information. - Expert oversight to new sales clients to process account management responsibilities and help gather requirements and obtain contracts within their first year as customer. - Administration of new phone and internet system installation, thus boosting broadband speed by 400%. - Expert management of 30 accounts that included national distributors such as UNFI, KeHE, and SuperValu. - Fulfillment of key functions such as delivery product samples to new wholesales customers and addressing all inquiries regarding products. - Active involvement as the company representative in conferences, banquets, meetings, and client events to understand purchase of new account. - Endowment of assistance in finishing incomplete products to ehance understanding of company products by. - Execution of effective data analysis to management by presenting trends in quarterly data usage “Breakout Reports” to support in forwarding the vision of the company. - Augmentation of sales of the United Natural Foods Incorporated (UNFI) and KeHE distributors by initiating warm and cold calling campaigns. Show less

Ranch Hand

• Feb 2017 - Jun 2018

- Tending to a Jersey dairy heard, and a Red-pole cattle heard (water, hay, minerals, moving pastures). - Milking cows and cleaning the barn. - Helped build and design a full-ranch watering system and a new pasture. - Assistance with Cow/Steer nutrition and health. - Mending fence posts and electrical lines. - Driving a koboda tractor, ditchwitch, backhoe, bobcat. - Tending to a Jersey dairy heard, and a Red-pole cattle heard (water, hay, minerals, moving pastures). - Milking cows and cleaning the barn. - Helped build and design a full-ranch watering system and a new pasture. - Assistance with Cow/Steer nutrition and health. - Mending fence posts and electrical lines. - Driving a koboda tractor, ditchwitch, backhoe, bobcat.