• Dec 2022 - Present

• Completed reception shifts and support the daily operations of the hotel. • Developed and executed projects in conjunction with our sustainability goals. • Digitized 80% of our FOH procedures to increase efficiency and GDPR security. • Promoted the reception team’s training through MapleOne and chase outstanding modules. • Reviewed and uploaded all risk assessments onto Alert65, increasing the safety of customers and staff. All identified risks were actioned, having a 61% compliance rate within days of the website’s introduction. Show less

• Oct 2020 - Dec 2022

• Created staff rosters and manage staff absences or leave whilst maintaining operational success and staff wellbeing. • Invoiced aged debtors and maintained communications to ensure ledger accounts were consistently settled within a 30-day period. • Reviewed the guest journey and implemented new check call and shift sheet procedures to improve the standards and performance of our reception team, directly enhancing the guest experience. • Trained all new members of staff on the hotel’s standards and operations, spending a month to mentor them and perform an appraisal thereafter. Show less

Senior Hotel Receptionist

• Feb 2018 - Oct 2020

• Assisted the business by covering the Concierge, Duty Manager & Restaurant Supervisor positions in periods of reduced staffing and absences. • Organized a charity event for Merlin’s Magic Wand, which raised over £2000 over an evening’s celebrations. • Provided exceptional customer service by answering calls within 15 seconds, maintaining a professional tone, and assisting with all guest queries. • Trained new team members and provided support during probation periods. • Updated staff checklists to include a FIFO system for retail stock and a consistent cleaning schedule. Show less

Casual Factory Hand

• Aug 2017 - Nov 2017

• Co-ordinating with my team to maintain the efficiency of our production line. • Reporting unforeseen issues and need for equipment to my Team Leader/Factory Manager • Tracking the quantity of pallets completed daily and working towards our overall weekly forecast. • Co-ordinating with my team to maintain the efficiency of our production line. • Reporting unforeseen issues and need for equipment to my Team Leader/Factory Manager • Tracking the quantity of pallets completed daily and working towards our overall weekly forecast.

Delivery Driver/Kitchen Hand

• Oct 2013 - Nov 2017

• Answering phones, taking customer details, their orders and relaying them to the rest of the team. • Completing deliveries by choosing the most efficient routes. • Responsibly handling cash both inside and outside the premises. • Answering phones, taking customer details, their orders and relaying them to the rest of the team. • Completing deliveries by choosing the most efficient routes. • Responsibly handling cash both inside and outside the premises.