Desktop Engineer

• Feb 2022 - Present

Desktop Support Specialist

• Jun 2021 - Mar 2022

Information Technology Student

• May 2020 - Present

Help Desk Technician

• Oct 2020 - May 2021

Help Desk Supervisor

• Mar 2019 - Mar 2020

• Help expedite and inaugurate maintenance flow of over 150 classified and unclassified computer systems and user accounts; served as the first point-of-contact for troubleshooting hardware/software, all types of computer systems, and printer problems• Synchronize workflow and supervise, evaluate and train 20 technicians in helpdesk support operations, leading to 100% readiness of communications and information technology.

Information Management Supervisor

• Aug 2018 - Mar 2019

• Installed, modified, diagnosed, and made frequent repairs to Dell and HP laptops; Dell, HP, and Transcource desktops, hardware and software systems. • Implemented Standard Operating Procedures to safeguard the network in accordance with the Department of Defense and Army Policies.

Senior Information Technology Specialist

• Jul 2017 - Jul 2018

• Managed communications for 6 senior Chief Executive Officers; integrated and implemented strategies for process improvements and provided recommendations to implement criteria for evaluating the effectiveness of procedures. • Supervised installations, operations, and maintenance on manual and automated telecommunications equipment for multiple computer networks.

Communication Security Manager

• Jul 2016 - Jun 2017

• Responsible for storing, updating, patching and maintaining cryptographic equipment and management systems; IP/Transport/Data communications troubleshooting, log reviews, situational and ad-hoc reporting.• Identified, troubleshot, and resolved incidents in multiple and complex local area networks (LAN), wide area network (WAN), customer networks, Intranet and Internet and other data communication systems.

Senior System Specialist

• Jun 2014 - Jul 2016

• Planned, supervised, coordinated and provided technical assistance for the installation, operation, and system analyst functions, unit-level maintenance, and management of multi-user information processing systems. • Maintained accountability and serviceability of automation equipment in excess of 2.5 million, responsible for the management of active directory and user accounts on SIPR and NIPR service, which serviced over 220 users; enforcing military network security and information assurance policies. Show less

Telecommunications Supervisor

• Apr 2013 - Jun 2014

Spectrum Manager

• Aug 2011 - Apr 2013

Drill Sergeant

• Dec 2008 - Aug 2011

Training Instructor

• May 2008 - Dec 2008

Infantry

• Feb 2003 - May 2008

Team Leader, Squad Leader, OEF, OIF