Experience

Recharge

• United States
• Technology, Information and Internet
• 300 - 400 Employee

• Revenue Strategy & Analytics Manager

  • Mar 2023 - Present

• Data Analyst

  • Mar 2021 - Mar 2023

  - Creating data models within DBT - Transforming data within Snowflake - Building dashboards within Looker for internal stakeholders

• Associate Data Analyst

  • Jan 2020 - Mar 2021

  - Supporting the release of a new eCommerce analytics platform for subscriptions. - Analyzing the subscription industry and market trends - Foundational creation of Internal Analytics team

• Account Manager

  • Dec 2018 - Jan 2020

  - Managing a portfolio of the top revenue accounts - eCommerce Business Consulting - Best practices for subscription eCommerce - Analytics and insights to bring an edge over the competition

• Tier 1 Customer Success

  • Sep 2018 - Dec 2018



Shopify

• Canada
• Software Development
• 700 & Above Employee

• Merchant Success

  • Oct 2016 - Sep 2018

  Ontario, Canada



The Michener Institute of Education at UHN

• Canada
• Higher Education
• 100 - 200 Employee

• Project Coordinator & Help Desk Lead

  • Jul 2015 - Oct 2016

  - Leading the Helpdesk operations of The Michener institute. - Project coordinator for the information management department, coordinating projects from start to finish including: full VoIP rollout across a campus, implementation of ticketing system, campus wide PC refresh, print management system. - Mentoring University of Waterloo students with on the job experience through their co-op program - 1st level network support including port patching, cable toning and VLAN changes.

• IT Helpdesk Coordinator

  • Jun 2014 - Jul 2015

  Toronto, Canada Area - Delegation of the Help Desk - Project Coordination within the Helpdesk - Asset Procurement & Management - 1st Level Network Support - Desktop Support

• Helpdesk Customer Service Representative

  • Jun 2013 - Jun 2014

  Due to the size of the organization, the level one Helpdesk position meant going beyond phone and email support. Opportunities arose in desktop support, network support, server support and implementing technologies I thought appropriate for the institute. - Desktop Support - Small project coordination - Network support under the guidance of the LAN Administrator



Kinetic IT

• Australia
• IT Services and IT Consulting
• 700 & Above Employee

• IT Project Coordinator

  • Mar 2012 - Oct 2012

  Perth, Australia - Coordinating 5 project managers for the tender process of transferring BHP Biliton's service desk from an outsourced location in India to a local service desk in Australia. - Master Document Control for the tender process and upon successful tender. - Master Schedule Planning of all project managers across both companies. - Process mapping incumbent providers processes and remapping to current systems. - QA testing for new ticketing system.

• Senior Service Desk Analyst

  • Nov 2011 - Mar 2012

  Senior Service desk analyst for Landgate, in partnership with Kinetic IT and the government of Western Australia. - Technical support over the phone and in person - Diagnosis and solution of issues - Maintaining high call volumes and high resolution rates - Computer builds - Liaising with 2nd and 3rd level teams on current issues

• Service Desk Analyst

  • Jan 2011 - Nov 2011

  Service desk analyst for the Department of Education in partnership with Kinetic IT. - Supported 60,000+ users across the entire state of Western Australia. - Maintained high call number per day (80+) - Maintained high ticket resolution numbers. - documented processes to help streamline repetitive tasks.