Experience

Clik

• United Kingdom
• Software Development
• 1 - 100 Employee

• Sales Executive

  • Mar 2022 - Present



The Bath Arms

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Bar Staff

  • Oct 2021 - Mar 2022



George Banco Guarantor Loans and Personal Loans

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Collections Associate

  • Jul 2020 - Sep 2021

  Effectively identifying circumstances and ensuring a fair, affordable and sustainable outcome for the customer.Calmly dealing with supporting vulnerable and particularly vulnerable customers.Working towards individual and team goals on a monthly basis, regarding calls taken and payment collected.Pride in customer service.Setting up payment plans and supporting financial difficulty.Assisting the customer resolutions team to avoid formal complaints.Ensuring payment details are set accurately to avoid customer detriment.Monthly dials within the range of 1000 - 1500, including inbound and outbound calls.Handling high call volume while keeping customer service and customer outcomes at the highest standard.Dealing with very difficult customers who are in serious financial detriment, or are struggling with either physical or mental health issues, signposting to debt management agencies or completing income and expenditure assessments. Allowing the customer a better understanding of their situation.



The Packhorse

• United Kingdom
• 1 - 100 Employee

• Bar Staff

  • Jun 2019 - Aug 2019

  Front of house staffDealing with publicCash handlingEffectively dealing with customer complaints Front of house staffDealing with publicCash handlingEffectively dealing with customer complaints



Wellsway Sports Centre

• United Kingdom

• Fitness Instructor

  • Sep 2016 - Sep 2018

  Responsible for opening and closing the premisesCash handlingSuccessfully running group classes individuallyPlanning class contentWriting and delivering specific exercise plansUpkeep of facilities and equipment Responsible for opening and closing the premisesCash handlingSuccessfully running group classes individuallyPlanning class contentWriting and delivering specific exercise plansUpkeep of facilities and equipment



Hillier Garden Centre

• United Kingdom
• Retail
• 1 - 100 Employee

• Retail Assistant

  • Mar 2016 - Aug 2016

  Stock checkingCustomer serviceCash and card handling Stock checkingCustomer serviceCash and card handling