Experience

Waldorf Astoria Doha West Bay

• Qatar
• Hospitality
• 100 - 200 Employee

• Front Office Duty Manager at Waldorf Astoria West Bay (Pre-opening)

  • Jan 2023 - Present

  Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc. Assist in scheduling staff according to labor standards and forecasts occupancy; assign daily work tasks to employees; and monitors labor costs to stay within departmental budget. Complete opening and closing shift duties and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints/requests. Make appropriate service recovery gestures in accordance with established guidelines. Develop and enforce standards, best practices and workflows. Delegate Tasks. Show less



SNA Lebanon

• Lebanon
• Insurance
• 1 - 100 Employee

• Consultant

  • Feb 2020 - Present

  1- Memorizing current insurance packages.  2-Reviewing clients' needs to identify suitable insurance packages.  3-Gauging prominent risks to ascertain appropriate payment amounts.  4- Processing clients' valid insurance claims.  5-Fielding our clients' queries and recommendations.  6- Supporting newly-appointed Insurance Consultants by issuing sound advice. 1- Memorizing current insurance packages.  2-Reviewing clients' needs to identify suitable insurance packages.  3-Gauging prominent risks to ascertain appropriate payment amounts.  4- Processing clients' valid insurance claims.  5-Fielding our clients' queries and recommendations.  6- Supporting newly-appointed Insurance Consultants by issuing sound advice.



Hilton Salwa Beach Resort & Villas

• Qatar
• Hospitality
• 500 - 600 Employee

• Front Desk

  • Apr 2021 - Jan 2023

  I am proud of myself for providing a warm, caring and personalized service that meets the guests needs and exceeds their expectations especially. I am proud of myself for providing a warm, caring and personalized service that meets the guests needs and exceeds their expectations especially.



Grand Hills a Luxury Collection Hotel & Spa, Broumana

• Lebanon

• Shift Team Leader

  • Jan 2019 - May 2020

  1-Supervise the efficient operations of reception including check in/out procedures. 2- Support team members in handling guest requests or problems / complaints to ensure a positive outcome is achieved. 3-Ensure that both the Front Office Manager and the guest service agents are kept fully aware of any relevant feedback from Guests and/or other departments. 4-Demonstrate a high level of customer service at all times. 5-Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork. 6-Maximize room occupancy and use up-selling techniques to promote hotel services and facilities. 7-Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties. Show less



Grand Hills a Luxury Collection Hotel & Spa, Broumana

• Lebanon

• Guest Services Associate

  • Aug 2016 - Dec 2018

  1- Checking guests in and out, issuing keys, preparing bills and dealing with payments. 2- Assisting customers with the planning and booking aspect of their vacation or stay. 3- Communicating with the hotel staff on the status of guest rooms. 4- Up-selling guest rooms and promoting hotel services. 5- Providing the highest quality of service to the customer at all times. 6-Clear understanding of the hotels’ business strategies, then set goals and determine action plans to meet those goals. Show less



RATATOUILLE CATERING, LLC

• United States
• Restaurants

• Operations Supervisor

  • Apr 2015 - Jul 2016

  1- Handle all aspects of day-to-day work of the catering. 2- Working with the Management and the staff to ensure cost effective pricing and generate positive revenue. 3- Interacting with clients and preparing the menus. 4-Overseeing the presentation and the serving of the food. 5-Plan and coordinate the service activities and fiscal responsibilities. 1- Handle all aspects of day-to-day work of the catering. 2- Working with the Management and the staff to ensure cost effective pricing and generate positive revenue. 3- Interacting with clients and preparing the menus. 4-Overseeing the presentation and the serving of the food. 5-Plan and coordinate the service activities and fiscal responsibilities.



Deco Style, Abed Tahan, Mansourieh

• Lebanon

• Outlet Supervisor

  • Sep 2014 - Feb 2015

  1-Assisting sales manager in leading, directing and motivating the sales team. 2-Assisting in revising and implementing the sales strategies plans. 3-Providing a professional and excellent level of customer service with existing and new customers. 4- Supervising the shift that I scheduled. 1-Assisting sales manager in leading, directing and motivating the sales team. 2-Assisting in revising and implementing the sales strategies plans. 3-Providing a professional and excellent level of customer service with existing and new customers. 4- Supervising the shift that I scheduled.