Jack Maina
Non Executive Director at Kuza Asset Management- Claim this Profile
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Bio
Ndagi Job Goshi
When I think of Jack, one phrase comes to mind - "Visionary grit." I had the privilege of watching Jack lead his team to radically transform the digital landscape of Britam, for the benefit of their customers, with his vision and tenacity. This is a gift of his that I have had the joy of supporting and watching consistently over the last 7 years.
Michael Odhiambo MBA,ITIL-V3
I had the opportunity to work with Jack while in Safaricom for many years, he joined Safaricom at its infant years and was clearly the best developer we had at the time. Jack is quite talented in merging business solutions with strategic objectives and thus was able to carry on key strategic projects such as Oracle implementation in Safaricom, Business Intelligence systems, Sybill CRM just to mention a few, these systems are in use to date in the company. Jack knew how to break down complex technology solution into business management options, hence most of his projects got funding and were a success. I would strongly recommend Jack to any business looking for a business leader that understands the evolution of technology, how it affects business and how it can be used to earn value for their business.
Ndagi Job Goshi
When I think of Jack, one phrase comes to mind - "Visionary grit." I had the privilege of watching Jack lead his team to radically transform the digital landscape of Britam, for the benefit of their customers, with his vision and tenacity. This is a gift of his that I have had the joy of supporting and watching consistently over the last 7 years.
Michael Odhiambo MBA,ITIL-V3
I had the opportunity to work with Jack while in Safaricom for many years, he joined Safaricom at its infant years and was clearly the best developer we had at the time. Jack is quite talented in merging business solutions with strategic objectives and thus was able to carry on key strategic projects such as Oracle implementation in Safaricom, Business Intelligence systems, Sybill CRM just to mention a few, these systems are in use to date in the company. Jack knew how to break down complex technology solution into business management options, hence most of his projects got funding and were a success. I would strongly recommend Jack to any business looking for a business leader that understands the evolution of technology, how it affects business and how it can be used to earn value for their business.
Ndagi Job Goshi
When I think of Jack, one phrase comes to mind - "Visionary grit." I had the privilege of watching Jack lead his team to radically transform the digital landscape of Britam, for the benefit of their customers, with his vision and tenacity. This is a gift of his that I have had the joy of supporting and watching consistently over the last 7 years.
Michael Odhiambo MBA,ITIL-V3
I had the opportunity to work with Jack while in Safaricom for many years, he joined Safaricom at its infant years and was clearly the best developer we had at the time. Jack is quite talented in merging business solutions with strategic objectives and thus was able to carry on key strategic projects such as Oracle implementation in Safaricom, Business Intelligence systems, Sybill CRM just to mention a few, these systems are in use to date in the company. Jack knew how to break down complex technology solution into business management options, hence most of his projects got funding and were a success. I would strongly recommend Jack to any business looking for a business leader that understands the evolution of technology, how it affects business and how it can be used to earn value for their business.
Ndagi Job Goshi
When I think of Jack, one phrase comes to mind - "Visionary grit." I had the privilege of watching Jack lead his team to radically transform the digital landscape of Britam, for the benefit of their customers, with his vision and tenacity. This is a gift of his that I have had the joy of supporting and watching consistently over the last 7 years.
Michael Odhiambo MBA,ITIL-V3
I had the opportunity to work with Jack while in Safaricom for many years, he joined Safaricom at its infant years and was clearly the best developer we had at the time. Jack is quite talented in merging business solutions with strategic objectives and thus was able to carry on key strategic projects such as Oracle implementation in Safaricom, Business Intelligence systems, Sybill CRM just to mention a few, these systems are in use to date in the company. Jack knew how to break down complex technology solution into business management options, hence most of his projects got funding and were a success. I would strongly recommend Jack to any business looking for a business leader that understands the evolution of technology, how it affects business and how it can be used to earn value for their business.
Credentials
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The Emerging COO: Driving Innovation and Operational Excellence
Stanford Graduate School of BusinessMay, 2023- Nov, 2024 -
Operations Management Foundations
LinkedInNov, 2022- Nov, 2024 -
Agile Foundations
LinkedInMay, 2021- Nov, 2024 -
Cert Prep: Scrum Master
LinkedInMay, 2021- Nov, 2024 -
Characteristics of a Great Scrum Master
LinkedInMay, 2021- Nov, 2024 -
Cloud Architecture: Advanced Concepts
LinkedInMay, 2021- Nov, 2024 -
DevOps Foundations: Lean and Agile
LinkedInMay, 2021- Nov, 2024 -
Learning Cloud Computing: Core Concepts
LinkedInMay, 2021- Nov, 2024 -
Learning Cloud Computing: Core Concepts
LinkedInMay, 2021- Nov, 2024 -
Scrum: The Basics
LinkedInMay, 2021- Nov, 2024 -
Serverless Architecture
LinkedInMay, 2021- Nov, 2024 -
Transitioning from Waterfall to Agile Project Management
LinkedInMay, 2021- Nov, 2024 -
Executive Leadership
LinkedInSep, 2020- Nov, 2024 -
Leading Effectively
LinkedInSep, 2020- Nov, 2024 -
Change Management for Projects
LinkedInJul, 2020- Nov, 2024 -
Lean Six Sigma: Define and Measure Tools
LinkedInJul, 2020- Nov, 2024 -
Operational Excellence Foundations
LinkedInJul, 2020- Nov, 2024 -
Program Management Foundations
LinkedInJul, 2020- Nov, 2024 -
Creating a Program Strategy
LinkedInJun, 2020- Nov, 2024 -
Managing Project Benefits
LinkedInJun, 2020- Nov, 2024 -
Pitching Your Ideas Strategically
LinkedInJun, 2020- Nov, 2024
Experience
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Kuza Asset Management
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Kenya
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Investment Management
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1 - 100 Employee
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Non Executive Director
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Nov 2022 - Present
Non Executive Directorship role. Non Executive Directorship role.
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Sequia Tech Consult
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Nairobi County, Kenya
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Consulting Partner
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May 2021 - Present
Tech and Operations consulting focused on: - Digital strategy formulation and implementation - Data and Data Analytics - Customer Experience Management - Operations Excellence and - Project & Program Management Tech and Operations consulting focused on: - Digital strategy formulation and implementation - Data and Data Analytics - Customer Experience Management - Operations Excellence and - Project & Program Management
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Britam
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Kenya
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Financial Services
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700 & Above Employee
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Group Chief Operating Officer
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Dec 2016 - May 2021
Leader of the Group operations, Customer Experience and digital-enablement (Technology) across seven countries - Kenya, Uganda, Tanzania, Rwanda, South Sudan, Malawi and Mozambique. Technical advisor to Business Units CEOs and led staff compliment of 400+ staff. Direct reports to the role included: Chief Operating Officers of business units, Group Chief Information Officer, Head of Shared Services and the Head of Operational Excellence. Delivered an integrated Lean-digital operational strategy; designed, optimized and standardized operations to enhance the overall customer experience and service excellence while reducing operational risks.Board Engagement:IT Steering Committee: 2011 – 2015Strategy and Investment Committee (Group and Various Subsidiaries): 2016 – 2021Risk Committee: 2016 – 2021 | Group Board – invitee to select meetings 2016 – 2021Management Committees:Executive Council – Full time | Risk Committee | Business Planning Committee | Cost-cutting Committee (ad hoc Exco Sub-committee 2016-2018) GroupCore Achievements:▸ Conceptualized and implemented Britam 4.0 Service Operations – Lean Digital Enterprise; with End-to-end digitization with automation at scale (using AI & Machine learning).▸ Oversaw operational excellence initiatives leading to improvement of OPEX ratio from highs of 37+% down to 30% (with potential for more cost savings)▸ Established Omni-Channel Customer experience Center offering services across multi-channels and multi-business units.▸ Set-up a Shared Services Center resulting in service turnaround improvements from below 75% to highs of 91%.▸ Instituted a six lean sigma process management and improvement culture in the organization.▸ Established Smart Data Analytics with common data analytics model team.▸Drove digital-enablement through Hybrid Cloud IT Ecosystem and evolved IT.▸ Formulated post-Covid BCP plans/Operations model reinventing Britam into a hybrid employer Show less
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Group Chief Information Officer & IT Program Director
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Sep 2011 - Dec 2016
Owned the IT Strategy formulation and execution charting the vision and leadership for developing and implementing robust Information Technology and cybersecurity tools and solutions.Championed digital enablement and matured IT from a utility provider to a strategic enabler; aligned the organization enterprise architecture/technology with business strategy by integrating business processes to provide customer value innovations.Core Contributions:Program Director for IT-enabled, Digital Business Transformation (dubbed Project Jawabu) spanning 7 countries including:o Managed 160+ project management team consisting of project managers, business users, process owners and change champions and IT Teams.o Led 12 local and global system implementation partners with 80+ consultants.o Developed Enterprise Architecture, system selection and vendor contracting.o Budget management and program cost control (Budget of approx. USD40M)Accolades:- Named CIO of the Year (2015) by CIO100 EA- Overall Winner of the CIO100 Awards – Britam- Named CIO of the Year (2015) by CSK Show less
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Safaricom PLC
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Kenya
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Telecommunications
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700 & Above Employee
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Head of IT Innovation
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Jul 2009 - Aug 2011
Developed, implemented & integrated application systems initiatives, striving to deliver an integrated, agile and flexible platform, enabling current and future business functional demands.Led and motivated the IT Innovation team. Handled departmental budgets and IT procurement. Managed quality alignment to major IT standards to governing IT Innovation ensure application of best practice in Service Delivery Models for Safaricom.▸ Implemented a new Self-Customer Care platform, Number management system and integrations of Tibco Enterprise Applications Integration (EAI) platform.▸ Offered differentiated customer service and self-care by seamless availability of Call Center Systems (IPCC).▸ Created flexible and near real time reporting on performance of data-based products and services by enhancing Enterprise Business reporting system.▸ Delivered differentiated customer service and self-care for our data customers by enhancing high availability of the CRM and Billing Systems availability.▸ Enabled flexible incentive schemes to data dealers and 3rd parties by improving the Incentive and commissions management system.▸ Spearheaded Green IT, Virtualization and thin storage provisioning on EMC, and database virtualization and consolidation on ExaData. Show less
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Business Systems Dev't Manager /IT strategy Manager
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Jan 2005 - Jun 2009
Managed IT Strategy and direction by aligning the business and IT requirements to provide comprehensive roadmap for the enterprise applications and Infrastructure architecture. Development, management and 3rd line support of ALL Safaricom Business Systems and Databases. Guided the business systems team and its resourcing. Reinforced quality standards and adherence to business best practice.Core Contributions:▸ Spearheaded implementation of a USD 6 million project on new post-paid billing system to replace an existing legacy system collaborating with 5 multi-national vendors to take it live in 7 months; incorporated hardware and software solutions of the core billing and revenue management system, mediation, provisioning and bill presentment solution.▸ Spearheaded the transition from unreliable IT infrastructure architecture to a consolidated, highly secure and optimized architecture at a budget of $3.5 million in 8 months. The project dramatically improved efficiency, decreased and controlled escalating operational costs, increased application and data availability and allow for growth and performance. ▸ Provided leadership in the formulation of business applications roadmap, including Enterprise CRM, Enterprise Resource Planning system and EAI framework. Show less
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Software Development Team Lead
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Feb 2001 - Dec 2004
Leading a team of software developers
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System Developer
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Jan 1998 - Jan 2001
Software development Software development
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Education
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2023 - 2023
Stanford University Graduate School of Business
The Emerging COO Program - Driving Innovation and Operational Excellence, Business Administration and Management, General -
2009 - 2010
The George Washington University School of Business
Masters, Project Management -
2002 - 2004
University of Nairobi
Masters, Business Adminstration -
1995 - 1999
University of Nairobi
Bsc, Computer Science
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