Experience

Congenica

• United Kingdom
• Biotechnology Research
• 1 - 100 Employee

• Senior Field Application Scientist

  • Mar 2020 - Present

  Leading the EMEA FAS commercial activities with customer support, training and onboarding. My role includes troubleshooting customer issues and ensuring these are resolved within specified times, providing remote and onsite demonstrations of the Congenica platform, training for staff as part of customer onboarding and providing support and assistance to the sales team with customer meetings and queries. I have developed and updated new processes for demoing the Congenica platform and performing customer evaluations. This has included writing and updating demo scripts, updating and improving demo and evaluation processes, planning and writing new materials for new specialist modules within the platform as they are released. By liaising with the product development, commercial and customer support teams I have played a role in the set up, improvement and uptake of new specialist modules for customers within the system, as well as collating feedback and feature requests from regular customer contact to improve the overall Congenica platform. Recently I have also been engaging and leading several initiatives, such as: - Customer early access programmes. - Platform acceptance testing. - Customer release enablement webinars. - Managing customer training materials.



Bio-Rad Laboratories

• United States
• Biotechnology Research
• 700 & Above Employee

• Field Application Specialist

  • Oct 2018 - Mar 2020

  Providing customer support and training for Bio-Rad's Infectious Diseases and Clinical Immunology Customers. Covering the UK South. My role includes: - Specialist instrument training and support, including installation and validation of assays - Customer support for assay troubleshooting and stock/ ordering - Customer presentations and information, including instrument demonstrations and attending professional events - Instrument/ assay validation - Providing in-house support for account managers and customer service, where required - Working with the sales team to develop new business opportunities and to maintain current business relationships, utilizing specialist knowledge to educate and support customers



Cambridge University Hospitals NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Specialist Biomedical Scientist

  • Aug 2015 - Oct 2018

  Worked as a Specialist Biomedical Scientist in the Clinical Immunology laboratory at Addenbrooke's. My role included testing patient samples for a variety of autoimmune conditions, lymphocyte panels, vaccine response, monoclonal gammopathies and acute phase proteins, rotating through several specialist sections (including autoimmune serology, protein immunology and cellular immunology). I have been competency assessed to run a variety of automated assays on several different analysers and am competent to perform many manual techniques and assays. These included EIA/ FIA, protein electrophoresis, nephelometry, flow cytometry, multiplex bead assays and fluorescent slide reading. I also took part in lone working for weekend and late shifts. I developed my technical knowledge in this role, including maintaining and troubleshooting the automated systems in the laboratory, as well as running a validating quality controls and calibrators to ensure the results obtained are accurate and reportable, whilst adhering to strict turnaround times and prioritising urgent work. Many assays were only run once per week so it was essential for me to assess current workflow and plan when to do batch assays during the week so that KPI's were regularly met. I further developed my skills in the following areas: • Preparing, reading and reporting slides for fluorescent microscopy. • Preparing, reading and reporting ELISA plates via manual and automated methods. • Preparing, staining and gating samples for lymphocyte subset investigations, monitoring HIV, neutrophil function tests and lymphocyte function tests. • Preparing work batches for routine capillary electrophoresis, gating electropherograms, performing manual gels. • Calibrating and quality controlling methods. • Providing training and support to students and trainees. • Helping with the transition of the laboratory to ISO:15189 standards. • Understanding the laboratory testing algorithm for reflex testing



NHS Trust

• Hospitals and Health Care
• 700 & Above Employee

• Biomedical Scientist

  • Aug 2014 - Aug 2015

  As a newly registered biomedical scientist I am developing myself professionally so that I can utilise the skills I developed as an MTO, with regard to the running of the lab and specimen processing. My goal is to become competency assessed in my training so that I can work autonomously and engage in the laboratory shift patterns.By becoming a BMS I am more responsible for the work I produce and will be able to validate patient results. As such I need to be able to troubleshoot errors and work in a logical manner to adhere to turn around times in a busy pathology laboratory.Progressed from Band 2 MLA to Band 5 Biomedical scientist whilst in this role, rotating through Blood Transfusion, Haematology and Clinical Immunology.Blood Transfusion:Main duties involved analysing patient samples to obtain a forward and reverse blood group and to ascertain antibody status, performing antibody panels to identify probable antibodies and to issue compatible blood to patients.As part of this I was involved in stock rotation, including blood stocks and reagents, booking in samples and checking quality control systems (such as temperature monitoring and analyser controls).Haematology:Running FBC analysers and dealing with anomalous results, reading blood films and thick/ thin films for blood parasites and ensuring samples did not fall past their turnaround times. Was training in blood film morphology with regards to identifying haematological malignancies and was able to identify blasts and abnormal red and white cells in blood films. From training received alongside digital morphology cases was able to identify some reactive changes in the blood film as well as blood parasites, such as malaria strains.Was also involved in running coagulation assays for clotting deficiencies as well as individual factor assays.

• Medical Technical Officer

  • Jan 2013 - Jul 2014

  As an MTO it is my job to ensure that all samples are labelled and put in for their correct tests. I am involved in the daily maintainence of the laboratory and ordering new blood stock and consumable stock for the lab. The role also involves taking telephone requests and using my professional judgement to best recommend a strategy for a patient and to flag any anomalies.I work in the HIT (Haematology, Immunology, Transfusion) laboratories. Whilst working as an MTO I used my rotation in the laboratory to complete the IBMS portfolio to achieve the certificate of competence. In doing so I took on more of a trainee biomedical scientist role and was therefore involved in quality control, auditing, producing manual results and following up samples for further testing.



MBT (United States)

• Apparel & Fashion
• 1 - 100 Employee

• Customer Service Assistant

  • Mar 2010 - Jul 2012

  I was responsible for greeting customers and helping them to decide which product will be of most benefit to them. I needed to be able to fit the customer in the product and describe to them some of the benefits that they should gain from the product. I ensured that the shoe fits properly and that the customer is fully aware of the correct treatment of the shoe and how to use the shoe if they are 1st time buyers. I was also responsible for cashing up at the end of the day and making sure the shop is secure and presentable. I was a key holder and also held team leader responsibilities, such as producing the daily float, dealing with customer complaints and completing budget and commission sheets.



University of Portsmouth

• United Kingdom
• Higher Education
• 700 & Above Employee

• Student

  • Sep 2009 - Jul 2012

  I have achieved an Upper Second Class Honours degree in Biomedical Science BSc (Hons). The degree has involved many core subjects that covered a wide range of skills. These included practical laboratory work, working as a professional and many theory based projects. I have achieved an Upper Second Class Honours degree in Biomedical Science BSc (Hons). The degree has involved many core subjects that covered a wide range of skills. These included practical laboratory work, working as a professional and many theory based projects.



Marston's PLC

• United Kingdom
• Hospitality
• 700 & Above Employee

• Bar Worker

  • Oct 2008 - Aug 2009

  My job was to serve drinks and food to customers and deal with any customer queries or complaints. I found the role to be quite energetic and I needed to be cheerful and understanding to the needs of the customers. My job was to serve drinks and food to customers and deal with any customer queries or complaints. I found the role to be quite energetic and I needed to be cheerful and understanding to the needs of the customers.