Jack Huang
Operation Support Specialist - Sales Operation/Administration at Menulog- Claim this Profile
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English Native or bilingual proficiency
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Cantonese Native or bilingual proficiency
Topline Score
Bio
Credentials
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BA Communication in Information Media
University of Technology SydneyJan, 2011- Nov, 2024 -
Certificate IV in Property/Real Estate
TAFE NSW- Sydney InstituteJan, 2010- Nov, 2024
Experience
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Menulog
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Australia
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Food and Beverage Services
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300 - 400 Employee
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Operation Support Specialist - Sales Operation/Administration
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Sep 2021 - Present
• Provide support and account management services for Menulog partners ranging from Small businesses, Mid-Market, and Key accounts such as McDonald, Red Rooster, Subway, KFC, Oporto and etc • Take ownership of escalated requests from different stakeholders within the business, liaising with different departments and teams to resolve issues within the business. • Liaise with the different team members/teams to make sure our team is cohesively working towards the right operational goals • Process and draw up contracts for change of ownership, new leads, and sales. Processing detailed contracts maintaining compliance with regulatory requirements • Maintain and update our line of business which is in line with regulatory requirements • Lead projects in proactively improving small market business clients in either maximising their time with Menulog or their operational efficiency • Provided white glove service to high-performing Restaurant clients, which deal with their day-to-day usage of online food delivery services. Offering insights into their performance and ways to improve their online presence with Menulog and order management • As one of the senior team members, assist with training new employees and getting them integrated into the team seamlessly and or other interested stakeholders. This will range from running tutorials on new processes or procedures and or educating staff on best practices • Help build and migrate content and procedures within salesforce for operational daily use in the segment of the sales operations world. • Operated on different CRM softwares and or other software such as SalesForce, Jira, Zendesk, and Tableau, with other internal Menulog programs/tools • Worked on reporting for personal and team performance efficiency, generating reports via Salesforce that can be related to my personal KPI Show less
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Uber
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United States
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Internet Marketplace Platforms
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700 & Above Employee
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Community Operation Specialist
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Jul 2019 - Sep 2021
• Provide support and account management services for Uber partners (which includes drivers and delivery partners) and other users (customers and or riders). • Take ownership of escalated requests across all our critical and advanced lines of business, engaging complicated and interesting problems users face• Proactively engage users to gather qualitative feedback to improve their experience and provide insights back to the ANZ business• Liaise with the ANZ leadership team members to resolve business-critical issues and make difficult decisions that impact local operations• Assisted in projects that improve the quality of support provided to users of Uber in ANZ, as part of ANZ Community Operations• Coordinate closely with the global Community Operations team as part of the Sydney Centre of Excellence and act as a local point of contact and subject matter expert for other centres of excellence around the world• Help build new and segmented modes of support for the Australia and New Zealand users; trial and iterate new processes as we scale our operations to match the growth of the larger Uber business• Worked with different client services programs such as Sales Force, Jira, Zendesk and other Uber programs to conduct business’s needs across Uber network and stakeholders Show less
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Driver Operation SME
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Sep 2018 - Jun 2019
• Walk driver-partners through the onboarding process and all of the tools they need to be successful on the Uber platform at Uber's dedicated Partner's Service Centre.• Help existing driver-partners troubleshoot any issues with account or related issues. • Provide in-person support to our Uber driver-partners• Engage with driver-partners and provide the experience/knowledge for the Uber platform.• Actively exercising Government & Uber policies related to: procedures, and programs that affect driver-partners and other related customers’ issues. • Work with the Driver Operations team to make our support processes even better• Assist with events and promotions Show less
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Australian Museum
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Museums, Historical Sites, and Zoos
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200 - 300 Employee
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Assistant Event Coordinator
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Jun 2018 - Sep 2018
• Provide high level of customer service for visitors attending the museum/event. • Provided attending schools correct information packs and organise interactive activities. • Ensuring visitors attending the museum/festival are in safe and secure environment. • Interact and inform attending students/victors on different exhibits, activities and locations. • Take part in organising and setting up the events in the museum. • Provide high level of customer service for visitors attending the museum/event. • Provided attending schools correct information packs and organise interactive activities. • Ensuring visitors attending the museum/festival are in safe and secure environment. • Interact and inform attending students/victors on different exhibits, activities and locations. • Take part in organising and setting up the events in the museum.
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Service NSW
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Australia
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Government Administration
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700 & Above Employee
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Digital Service Officer
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Oct 2015 - Oct 2017
• Providing guidance and information to customers on State government services and products, ensure accuracy in details and procedures. • Processing customer applications, which involved identity checks and correct documentations. • Experience in day to day use of programs as part of my daily task which involved using programs such as: Sales force, Outlook 365, Google Docs, Q-Flow, Microsoft office, and other government related programs. • Ensure accurate records and documentation of our daily tasks, part of a team which worked together in a busy office environment in a dedicated service desk area. • Reporting to key stakeholders of Service NSW organisation and ensuring collecting relevant data of our product/services on a day to day basis. • Worked with different state level departments for wide range of services and products o Departments such as: Road & maritime, Office of Liquor & Gaming NSW, Fair Trading NSW, Seniors NSW, Multicultural NSW and Study Sydney NSW. • Part of the team which Introduced the first available forms of digital licences and products in NSW for consumers. • Involved in the promotion for NSW services in new digital products and their also existing services. Show less
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Vodafone
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United Kingdom
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Telecommunications
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700 & Above Employee
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Sales Associate
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Jun 2015 - Oct 2015
Sales and Operation Sales and Operation
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MYER
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Australia
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Retail
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700 & Above Employee
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Customer Service Representative
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Jun 2013 - Nov 2014
• Ensuring helping customers understanding of business shirts fits, cuts, cuff varieties, • Including measuring and fitting customers with favourable neck and length sizing, in order to give them the best fit. • Product knowledge of the variety of brands offered at Myer for Business wear such as MEB like Blaq and others such as Van Huesen, Pierre Cardin, Jeff Banks, Calvin Klein. • Processing transaction via Myer POS Register including cash handling and eftpos transactions competently. • Delivered high quality customer service in a busy work environment, which included major sales period of Christmas and Boxing Day. • Ensured stocks and visual merchandising of products are inept; to further enhance the appeal to walk-in potential customers. Show less
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Education
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2011 - 2014
University of Technology, Sydney
Communication, Information Media -
2010 - 2011
University of Western Sydney
Bachelor of Arts (B.A.), International Relations and Affairs -
2010 - 2010
TAFE
Certificate IV, Real Estate
Community
