Experience

Virtuoso Partners

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Success Manager

  • Jan 2022 - Present

  Responsible for overall account management of partners end customer software subscriptions. Partners have increased security of their customers renewals and benefit from the closure of net new expansion opportunities. Their customers have access to subject matter expertise to enable them to maximise the benefits from their solution investment. Achievements - Grew a large public sector subscription by £80K ARR (60% of previous subscription ARR) - £100K expansion GP in Y1. On track for £200K GP net new for Y2. - Maintained renewal revenue of 98% - Overall accountable for 7 figures of ARR Show less


Xenith Document Systems
• Consumer Services
• 1 - 100 Employee
• Intelligent Workplace Services Consultant

  • Jul 2019 - Jan 2022


Arena Group

• Spain
• Oil and Gas

• Corporate Business Development Executive

  • Sep 2017 - Jun 2019

  Sourcing and building new accounts in the corporate market. Using intelligent strategies over multiple mediums to uncover new opportunities and leads nationally. Make contact with decision makers to uncover the needs of their organisation and where Arena can add value. This may be through offering a competitively and innovative solutions with a strong focus on achieving total customer satisfaction. Ethical sales practices are always used to ensure a client's needs are truly met. Key competencies include: Tele-selling, SPIN methodology, management of computer systems, In depth product knowledge Show less


Doncaster Racecourse and Exhibition Centre
• United Kingdom
• Travel Arrangements
• 1 - 100 Employee
• Hospitality staff

  • Oct 2012 - Dec 2015