Experience

Herman Law

• United States
• Law Practice
• 1 - 100 Employee

• Technical Support Analyst

  • Mar 2023 - Oct 2023

  Boca Raton, Florida, United States Worked with hundreds of users to assist them with their technical issues. Deployed new user laptops with accounts on Active Directory, Ringcentral, Atera, Adobe, Sharepoint and OneDrive. Provided support for hardware and software issues both local and remote. Extensive experience with remoting into systems to diagnose issues, and documenting solutions and said issues on the ticketing system.



TFORM, a Data Agility Group Company

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Tools Engineer

  • Apr 2022 - Nov 2022



Vinebrook Technology

• United States
• Information Technology & Services
• 1 - 100 Employee

• Managed Services System Administrator

  • Jul 2021 - Feb 2022



Millpond Ridge

• Technical Support Specialist

  • Jul 2017 - Aug 2017

  Park Ridge, New Jersey, United States • Assisted 15+ customers in technology related applications including the use Windows, Mac and iOS, and the use of Skype and Face-time. • Responded to and provided extensive customer support and ensured positive customer interactions.