Experience

Roadmap IT Ltd

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior IT Consultant

  • Jul 2021 - Present

• IT Consultant

  • Mar 2018 - Present



McCann Worldgroup

• Advertising Services
• 700 & Above Employee

• Solutions Engineer

  • Jan 2018 - Mar 2018



McCann London

• United Kingdom
• Advertising Services
• 100 - 200 Employee

• Senior IT Anaylist

  • Jul 2017 - Dec 2017

  - JAMF Casper admin for all regional UK sites.- Further development of the ZenDesk Helpdesk platform- PHP/HTML development for client projects.- Working with the business to improve processes such as Starters and Leavers, IT Helpdesk Integration and Introducing new tools.

• IT Analyst

  • May 2016 - Jul 2017

  - UK wide mac management with JAMF Casper Suite- More projects including AWS migration, Active directory cleanup and SOX testing.- Server deployment and configuration with AWS, Rackspace and Azure- Further involvement with creative projects including Bisto, The McCann LIVE relaunch and an active role in the Tech committee.

• Freelance IT Support Analyst

  • Jan 2016 - May 2016

  - I am responsible for the management of 1st and 2nd line support analysts- I have developed the new McCann Dashboard - I have been involved in various technical projects around the agency including: small web applications, maintaining McCann Live and helping to develop creative ideas



McCann London

• United Kingdom
• Advertising Services
• 100 - 200 Employee

• IT Support Analyst

  • May 2014 - Sep 2015

  - I was the first point of call for 1st and 2nd line technical and business application support - I was responsible for accurate call logging, providing details on resolution and lessons learnt - I was the forerunner for providing 2nd line client-based support for business applications on both PC and Mac - I imaged and built new machines using MDT and JAMF Casper Suite - I regularly had close involvement with both existing and potential clients - I was the lead trainer for all new IT employees, ensuring SOX auditing polices were strictly followed