Business Analyst

• Jan 2021 - Present

Business Analyst

• Mar 2020 - Jan 2021

Business Systems Analyst

• Mar 2017 - Mar 2020

Responsible for all ILX Group system architecture, including Salesforce, Pardot, CMS and Website, Access Dimensions and the integrations connecting them all. Investigate and design current processes and identify where systematic improvements can be made to provide more efficient systems, alongside reviewing end-users and customers interaction with the systems to provide benefits to all stakeholders. · Salesforce Opportunity Restructure - delivered a 40% efficiency increase and enabled system integration. · Salesforce Administrator and Key Decision Maker - performing day to day administrative tasks, system enhancements, and user training. · Renegotiated the Mobile phone contract renewal - £18,000 saving per year. · Event Management System implementation - created adoption plan, trained staff, created and executed the project plan to implement Enterprise Study. · Coordinated Pricing updates 2018 & 2019 - using excel power query, analysed suggested prices against current prices and then created import files compatible with all ILX systems. · SharePoint Roll-Out - £12,000 saving per year, by removing the need for DropBox. Organic company adoption preferred in this instance. Show less

Project Manager and Business Analyst

• Mar 2015 - Mar 2017

· E-commerce Change Process Owner - managed all digital and e-commerce change. All developed through Salesforce Commerce Cloud, known then as Demandware. · Complex multi-system integrations – EPOS, Demandware, Salesforce CRM, Salesforce Marketing Cloud (known then as ExactTarget), MuleSoft, ERP · SharePoint administration - cut administration time by 75% for customer device repairs using repetitive tasks and suggestive responses created by SharePoint lists and workflows. · Cross company project manager - led Projects across IT, Marketing, Digital, Social, Testing, Services/Products, Developers, Design and more. · Innovative feature creation for global launch - managed the Project which added end-user security improvements (Lock, Locate and Wipe) which was the main new feature for the launch of the Signature Touch. Show less

Project and System Analyst

• Oct 2010 - Mar 2015

· Implementations - led 50+ customer workshops, understanding requirements from board members to end users to deliver the system. · Lead generation - attending industry leading conferences and award dinners representing Fathom, translating to increasing revenue year on year. · PMO creation - using PRINCE2 methodology to create a scalable process for all internal and external projects. · Account Management - adoption to customer success, meaning renewals and module reselling. · Implementations - led 50+ customer workshops, understanding requirements from board members to end users to deliver the system. · Lead generation - attending industry leading conferences and award dinners representing Fathom, translating to increasing revenue year on year. · PMO creation - using PRINCE2 methodology to create a scalable process for all internal and external projects. · Account Management - adoption to customer success, meaning renewals and module reselling.