Experience

Connect Appointments

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Recruitment Consultant

  • Feb 2022 - Present

  I currently run multiple account for clients within the industrial sector. Dealing with up to 100 temporary per day making sure the required numbers for the clients needs are continuously being met to insure the work is completed. Sourcing and vetting each worker to make sure that they are suitable for the roles that we currently are actively recruiting for to ensure the best workers are selected. Payroll also falls into the job role for each workers to make sure timesheets are updated correctly on time and that payments are made to each worker for the work completed the previous week. Show less



Socialisity

• Glasgow, Scotland, United Kingdom

• Collections Liason officer

  • Sep 2018 - Jun 2021

  I have been working at this role within socialisticy for the last 2 years and has taught me dealing with clients is more that what it perceived to be. I have increased my own confidence, communications skills and people skills through out this role. Due to the nature of this role below are keys duties I attained with in the role. • achieving monthly targets and setting new goals to enhance my skills with in the roles on a KPI system. • using forms of E- learning and role play for situation based training. This helps expect product knowledge and techniques dealing with different clients. • sustaining customer loyalty through being dealing with client in a professional and timely manor. • anticipating customers needs and providing a tailored approach and personal service to help meet client satisfaction. • helping clients to find the best solution To helps solve any account related issues. • actively keeping client aware of any chances to their existing accounts Show less



Virgin

• United Kingdom
• Venture Capital and Private Equity Principals
• 700 & Above Employee

• Customer Service Representative

  • Sep 2016 - Dec 2018

  I worked with virgins media for over a year as part of the customer service division. With this job being customer service I was the first line for customer interaction. Due to being the first line this helped me develop few skills with in the role. • As part of the team I had both personal targets and team related targeted to hit each month using KPI’s. • This role also had elements of sales as we had to upsell accounts to customers to improve their package. • this role helped me deal with irate customers and help resolve the issue at hand using problems solving skills. • with this role I also able to understand a customer needs and help capitalise on this due to sales nature of the role. • As a senior member of the team I was trusted with helping to train any new starts agent who had been transferred to the team. This helped me develop an individual approach with training as I was able to understand each individuals training needs Show less



Riverty

• Germany
• Financial Services
• 700 & Above Employee

• Collectins agent

  • Jan 2018 - Sep 2018