Experience

FundApps

• United Kingdom
• Software Development
• 100 - 200 Employee

• IT Support Engineer

  • Oct 2021 - Present

  Straight from one fast-moving scale-up to another.Since joining I've overseen an Office refit and taken over the onboarding process during a time of huge hiring. I've worked closely with out Information Security Officer to ensure we remain ISO_27001 certified.All this in a team of 1 (me) where I've had to manage my own time and keep on top of priority tasks with very little oversight Straight from one fast-moving scale-up to another.Since joining I've overseen an Office refit and taken over the onboarding process during a time of huge hiring. I've worked closely with out Information Security Officer to ensure we remain ISO_27001 certified.All this in a team of 1 (me) where I've had to manage my own time and keep on top of priority tasks with very little oversight



ClearScore

• United Kingdom
• Financial Services
• 300 - 400 Employee

• IT Support Engineer

  • Mar 2019 - Oct 2021

  My experience with ClearScore has been a steep learning curve, coming in as Junior IT Support Engineer, I got my first look inside a comms cabinet, and have been responsible for patch management throughout the office ever since. I played a key role in the set up of a new office, where my experience with ITech was profoundly useful, centering around a combination of cable management, AV solutions and the setup of 4 brand new meeting rooms, including a new board room and a large collaboration space. During this we also implemented a new MDM/SSO solution called JumpCloud, this involved a large scale deployment and learning to write powershell and some bash in order to distribute it amongst our varied workforce.Due to team changes I became the longest serving member of the team and was responsible for training three other hires, I am the go to contact for many areas of the business when they have IT requests and questions and I do most of the BAU troubleshooting and resolving of issues and tickets.I have been responsible since I started for the onboarding process of all new joiners, this came with some challenges as we were simultaneously hiring in the UK, South Africa and Australia, however these were kept streamlined with the use of Zoom, our favoured conferencing software which I’ve since become quite adept with, I’ve also been responsible for managing recordings of important meetings and their editing and upload to our intranet.



Biztech Software

• United Kingdom
• Software Development
• 1 - 100 Employee

• Techincal Support Engineer

  • Feb 2018 - Jan 2019

  During my time as Biztech Software I was an integral part of the support team. Working both independently and as part of a team to deliver top tier support to the customers of our 7 pieces of bespoke software, including Paddy Power and Joe Jennings Bookmakers. This necessitated a quick uptake on the software and also developing an understanding of the betting industry, which I had previously never been involved with. It was a customer facing role which required development of a strong rapport with both Head Offices and individual shops. It required open, honest and rapid communication with a multitude of people in order to keep their systems running smoothly, even during peak gambling hours and days.



The Beehive

• Bartender

  • 2016 - 2017

  I worked front of house for The Beehive Bar in Kennington in London during which I provided customer facingsupport, general bar maintenance including cleaning lines and changing kegs. I was quickly given more responsibilityincluding end of shift closing; including cash handling and locking up and opening the bar.. I was also heavily involvedin managing the bar’s social media presence; including facebook. I worked front of house for The Beehive Bar in Kennington in London during which I provided customer facingsupport, general bar maintenance including cleaning lines and changing kegs. I was quickly given more responsibilityincluding end of shift closing; including cash handling and locking up and opening the bar.. I was also heavily involvedin managing the bar’s social media presence; including facebook.



ITech

• Team Member

  • 2015 - 2017

  During my time at Itech I was responsible for both prompt removal and successful installation of IT equipment when offices were relocating. Itech aimed to make this transition as smooth as possible to ensure a minimum of down time so that working hours could remain unaffected. As a result of these crucial deadlines; my time management skills and ability to work independently with minimal supervision were skills that the company relied on. During this time I also became confident in cable management as well as dealing with clients with a rigid timeline which the work was expected to adhere to. I worked with windows desktops, laptops, tablets and docks; installing and removing as required.I also was required to have a CRB check due to the sensitive, and privileged, information I was given access to when working for high profile companies, such as BBC Worldwide, Burberry, Randall & Quilter and Macmillan Cancer Research.I was also an important part of the team that was responsible for troubleshooting the equipment post-installation ensuring a smooth return to work for the client company. This role included sourcing files, gaining access to the new network and basic IT maintenance.