Experience

Raken

• United States
• Software Development
• 100 - 200 Employee

• Customer Success Manager

  • Jan 2023 - Present

• Customer Support Manager

  • Feb 2022 - Jan 2023

  -Consult with customers to help them attain positive outcomes from utilizing Raken-Help customers be successful through a number of channels including calls, emails, webinars, and chat-Showcase upgrade features to basic customers via demos & webinars-Prospect user base to find expansion opportunities including additional user purchases & upgrades-Manage customer accounts to maximize LTV by adding licenses and upgrades-Attain referrals from existing customers to pursue other business divisions Show less



Peloton Interactive

• United States
• Health, Wellness & Fitness
• 700 & Above Employee

• Field Sales Specialist

  • Oct 2019 - Jan 2022



Total Quality Logistics

• United States
• Truck Transportation
• 700 & Above Employee

• Logistics Account Executive

  • Nov 2018 - Sep 2019



University of Oregon

• United States
• Higher Education
• 700 & Above Employee

• University of Oregon Athletic Ticket Department Customer Service Representative

  • May 2015 - Aug 2018

  Responsibilities at the ticket office include, providing excellent customer service over the phone as well as in person to customers interested in attending University of Oregon sponsored concerts, events, and athletic competitions. In addition to customer service, responsibilities include understanding and executing several versions of the Paciolan ticketing system software, handling large amounts of money, and entering sensitive information with great precision. Responsibilities at the ticket office include, providing excellent customer service over the phone as well as in person to customers interested in attending University of Oregon sponsored concerts, events, and athletic competitions. In addition to customer service, responsibilities include understanding and executing several versions of the Paciolan ticketing system software, handling large amounts of money, and entering sensitive information with great precision.



Camp Yakety Yak

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Fundraising Intern

  • Jul 2016 - Sep 2016

  Responsibilities included, providing assistance with the organizing various files within the previous computer base. Contacted local businesses in order to raise money through a local golf event for Camp Yakety Yak. Utilized the social media accounts of Camp Yakety Yak to draw more attention towards the cause and as an effort to raise more money for the organization. Responsibilities included, providing assistance with the organizing various files within the previous computer base. Contacted local businesses in order to raise money through a local golf event for Camp Yakety Yak. Utilized the social media accounts of Camp Yakety Yak to draw more attention towards the cause and as an effort to raise more money for the organization.