Software Developer

• Nov 2022 - Present

IT Technician

• Aug 2021 - Oct 2022

Provided on the ground assistance with incoming end user support tickets, activating new data jacks in communication rooms, and installing new VOIP devices. Carried out routine communication room inspections, assisted in diagnosing campus-wide network issues, prepared new equipment for deployment, and assisted with inventory management, allowing for more streamlined use of limited storage space. Most assignments in this position were self-motivated to completion. Provided on the ground assistance with incoming end user support tickets, activating new data jacks in communication rooms, and installing new VOIP devices. Carried out routine communication room inspections, assisted in diagnosing campus-wide network issues, prepared new equipment for deployment, and assisted with inventory management, allowing for more streamlined use of limited storage space. Most assignments in this position were self-motivated to completion.

Book Seller

• May 2021 - Aug 2021

Assisted customers with purchases, updating floor layouts, processing books for the Fall semester and internal TextNet system, as well as fulfilling web orders and assisting with other general day-to-day store duties. Assisted customers with purchases, updating floor layouts, processing books for the Fall semester and internal TextNet system, as well as fulfilling web orders and assisting with other general day-to-day store duties.

Student Assistant

• Apr 2019 - Aug 2020

Oversaw and assisted with the preparation and deployment of laptops and micro-tower PCs, updating and maintaining software on existing machines, and carrying out hardware replacements, most notably adding teleconference support under strict deadline for the COVID-19 pandemic. Mostly experienced with imaging machines through KACE, providing in person diagnostics and support, along with updating already deployed machines. Worked alongside a small team to document the condition and specifications of all PCs on campus. The dynamic work environment created by COVID-19 showcased a stellar ability to adapt to change. Show less