Customer Success Manager

• Dec 2021 - Present

I am responsible for the onboarding and successful product adoption of 11 clients in their goal to utilise an online community as part of their business strategy. I educate my clients in how to best use our product to best suit their needs, whilst managing them throughout the customer journey and ensuring that they achieve their key milestones. As part of a small, start-up company, I have also been responsible for creating educational content, and assets and determining the customer journey and launch strategies of the business. I have also been instrumental in generating online marketing tools, copywriting the UX and UI of our product and its promotional tools liaise with every department on a daily basis. Show less

Education Specialist/Trainer

• May 2018 - Aug 2020

I was responsible for the initial hiring, training and development of all in-store artists and improving store sales results through education. This role required an equal split of focus between the teachings of artistry and makeup application and the customer service skills, brand knowledge, sales techniques and all other areas of client-to-retailer-based interactions. I contributed to artists’ achieving their targets through tailor-made one-to-one training, facilitating classroom-based education touch points and the subsequent follow-ups both in-store and at national events. Training programs, assets and forecasts were all created by myself in line with company strategy, new product releases and sales targets set by National Accounts Manager with whom I worked closely. I was also often called upon to travel to Europe to educate teams within many areas of Sephora Europe to ensure artistry standards are met, new collections are taught and PR/Press events are effectively covered. Show less

Assistant Manager

• Aug 2017 - May 2018

It is my duty to ensure the smooth running, exceptional service standards and high levels of artistry are maintained on the number 1 beauty counter in London's Oxford Street Debenhams. Together with the business manager and supervisor, I am responsible for a team of 15 artists.My main areas of duty are the pastoral care of the artists, monitoring their attendance, punctuality and concerns and also their artistry. I monitor their skill sets, appointments, proficiency in makeup and mentor and guide them to aide in their journey's to being some of the strongest artists in the industry. Show less

New Starter Mentor

• Feb 2015 - Aug 2017

As well as my duties as an artist, I am also responsible for the initial training and development of new starters on counter. I am required to conduct mentoring sessions each week following the development of both the sales and artistry of the new artists and training them accordingly. I also facilitate inductions and am required to deliver product knowledge, artistry tips and tricks and perform masterclasses and demonstrations in order to train and inspire. My organisation skills are vital in ensuring that paperwork concerning the development of the artists are liaised accordingly with the training and development team and to make sure each artist is nurtured and trained to the fullest potential. Show less

Retail Artist (Christmas temp)

• Oct 2014 - Feb 2015