Experience

Advyzon | yHLsoft, Inc.
• Client Service Specialist

  • Jan 2020 - Present


Strikedeck, a Medallia company

• United States
• Internet Publishing
• 1 - 100 Employee

• Internship

  • May 2019 - Present

  Complete tasks that help Medallia CSM's. File support tickets from our clients to our engineering team to speed the process of improving our product. Clean and upload data to Strikedeck instances. Inform our customers on how to use our product and what can be done inside Strikedeck. Find Bugs and enhancement opportunities and file tickets with our engineering team. Complete tasks that help Medallia CSM's. File support tickets from our clients to our engineering team to speed the process of improving our product. Clean and upload data to Strikedeck instances. Inform our customers on how to use our product and what can be done inside Strikedeck. Find Bugs and enhancement opportunities and file tickets with our engineering team.



Various Organizations

• Strategic Management Services

• Service Leadership

  • Jan 2012 - Jan 2018

  Service Leadership Food Bank Service Leader - Central and Northeast Missouri 2017 – 2018 • Serve as a lead advisor for the food service teams in coordinating food packs • Unpack and repack food for regional distribution to directly benefit local food banks, school lunch programs, and elderly assistance programs in the region Program Service Leader - Youth Ministries 2014 - 2016 • Youth ministry leader, responsible for creating a series of community service events for the congregation. • Service leader to flood victims in Colorado with a focus on rebuilding homes and business destroyed by flooding. • Program Leader responsible for providing services to homeless and refugee populations in Tacoma Washington with a focus on community garden and food development programs in homeless shelters and food banks. • Rebuilt an orphanage and community center for orphaned mentally ill children Fundraising Volunteer - Thompson Center for Autism & Neurodevelopmental Disorders 2017 • Provide leadership in support of addressing the challenges of autism spectrum disorder and other developmental conditions through supporting collaborative research, training and service programs. • Coordinated and led a series of Thompson Center events and fundraisers throughout the year raising thousands of dollars for the center. Member - Alpha Tau Omega Fraternity, Gamma Rho Chapter Public Relations Committee 2016 - 2017 • Managed all social media and external correspondence for the chapter • Organized chapter events catering to parents and alumni



Walmart

• United States
• Retail
• 700 & Above Employee

• Front End Station Manager

  • May 2016 - Sep 2016

  • Provide leadership serving as a Front-End Station Manager and Back-up Cashier • Completed the "Pathways" Service Certification program to understand Walmart’s culture, core values and customer focus; with an emphasis on Merchandising, Team-work, exemplary communication and team leadership skills. • Provide leadership serving as a Front-End Station Manager and Back-up Cashier • Completed the "Pathways" Service Certification program to understand Walmart’s culture, core values and customer focus; with an emphasis on Merchandising, Team-work, exemplary communication and team leadership skills.



Lunds & Byerlys

• Retail
• 700 & Above Employee

• Front End Advisor/Cashier

  • May 2015 - Aug 2015

  • Serve as a Front-End Advisor to cashiers. Support the cashier team by answering questions, addressing customer’s needs, shop-backs and performed various customer services duties. • Efficiently processed customer orders; scan items or manually enter price data, process several forms of payment; carefully package groceries to avoid damage. • Serve as a Front-End Advisor to cashiers. Support the cashier team by answering questions, addressing customer’s needs, shop-backs and performed various customer services duties. • Efficiently processed customer orders; scan items or manually enter price data, process several forms of payment; carefully package groceries to avoid damage.