Executive Director in training

• Oct 2023 - Present

Case Manager

• Sep 2022 - Sep 2023

• Persistent and assertive outreach and engagement using strength-based approaches beginning either at known “hang-outs” or “Hot spots” within the transit system or during an inpatient hospital admission or emergency department visit • Continuously assess the health and social needs of participants through SOS’s conversational and observational assessments and formalized risk assessments tools for those identified as being at high risk. • Work in collaborations with the centralized SOR Hub to identify available housing and to support participants through the process. Tasks may include completing HRA 2010e, applying for housing, prepping for interviews, follow up with housing providers, and assistance with moving in (day of move) with obtaining housing supplies and learning the neighborhood • Participate in hospital discharge planning meetings to identify the best community resources for returning patients. • Collects and reports data, as required and work with team leader, data analyst and other SOS teams to use data to inform future care delivery. • Once housed work with participants and their housing providers to resolve clinical issues that are impacting on the participant’s ability manage, and retain supportive housing. • Foster relationship with community provides to ensure that recipients are connected with appropriate services as they transition back into the community. • Appointment navigation including accompaniment to appointments, travel training, reengagement in community care, and addressing barriers to care. Show less

Senior Patient Coordinator

• Mar 2022 - Aug 2022

-Liaised between 8 departments to facilitate effective communication. -Cross-trained to support other administrative staff with emphasis on establishing patient rapport and developing relationships with external partners. -Acted as main point of contact for patients, doctors and clinical staff by closely reviewing medical charts and maintaining high levels of communication. -Verified insurance coverage and obtained pre-authorizations. -Scheduled patient appointments in respective doctors' calendars and followed up with over 50 daily reminder phone calls. -Coordinated referrals through insurance and other medical specialists and documented details in patient charts. -Implemented EPIC for digitizing and organizing medical records. -Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments. -Contacted hospitals to confirm patients' medical histories and prevent inaccurate diagnoses and treatments. Show less

Customer Service Team Lead

• Oct 2014 - Sep 2017

• Follow daily display standards for all products ensuring immaculate presentation • Manage and process financial transactions • Record, followed up, and advised weekly on all maintenance issues for all shop equipment • Manage all aspects “food safety” in accordance to the Food and Drug Administration regulations • Follow daily display standards for all products ensuring immaculate presentation • Manage and process financial transactions • Record, followed up, and advised weekly on all maintenance issues for all shop equipment • Manage all aspects “food safety” in accordance to the Food and Drug Administration regulations