Experience

Travel Outlook – The Premier Hotel Call Center™

• United States
• Hospitality
• 1 - 100 Employee

• Client Services Specialist

  • Aug 2021 - Present

• Reservations Specialist

  • May 2021 - Aug 2021

  Answer Hotel Reservations calls Remotely



Montage Palmetto Bluff

• Bluffton, South Carolina

• PBX Telephone Operator

  • Aug 2018 - Oct 2020

  Answers and processes all incoming/outgoing guest and in-house calls Provides prompt and courteous switchboard services to our guests, including message taking when necessary Forwards messages as needed to guests and various departments Assists with dispatching guest transportation and other departments across the resort by phone and two way radio Answers and processes all incoming/outgoing guest and in-house calls Provides prompt and courteous switchboard services to our guests, including message taking when necessary Forwards messages as needed to guests and various departments Assists with dispatching guest transportation and other departments across the resort by phone and two way radio



John Hancock

• Boston, Massachusetts

• Administrative Assistant

  • Jan 2018 - Feb 2018

  Sent out correspondence to policyholders by mail and forwarded incoming email to the appropriate system Processed tasks from claim systems to assist policy holders Assisted the office on various clerical projects Sent out correspondence to policyholders by mail and forwarded incoming email to the appropriate system Processed tasks from claim systems to assist policy holders Assisted the office on various clerical projects



Department of Professional Licensure

• Boston, Massachusetts

• Data Entry Clerk

  • Oct 2017 - Dec 2017

  Issued and renewed all agency licenses utilizing the My License Online (MLO) application and the Bank of America Cashpro applications. Reviewed license applications received by the agency’s lockbox and online renewal portal also reviewed and verified that all required documentation for license renewal was submitted Informed applicants and licensees, in writing, of any deficiency in their application or renewal for a license Issued and renewed all agency licenses utilizing the My License Online (MLO) application and the Bank of America Cashpro applications. Reviewed license applications received by the agency’s lockbox and online renewal portal also reviewed and verified that all required documentation for license renewal was submitted Informed applicants and licensees, in writing, of any deficiency in their application or renewal for a license



Central Transportation Planning Staff

• Boston, Massachusetts

• Data Entry Clerk

  • Oct 2016 - Feb 2017

  Entered TraEntered transportation survey results into Access/Excel Databases and recording any missing data and rider comments. Verified rider trip data to confirm that the routing of the trip was valid for entry into databases. nsportation Surveys Entered TraEntered transportation survey results into Access/Excel Databases and recording any missing data and rider comments. Verified rider trip data to confirm that the routing of the trip was valid for entry into databases. nsportation Surveys



Save Our Public Schools

• Massachusetts

• Organizer

  • Sep 2016 - Nov 2016

  Worked on the No on Question 2 Ballot Question Worked on the No on Question 2 Ballot Question



Independent Living Center of North Shore & Cape Ann

• Salem, Massachusetts

• Community Information Specialist

  • Dec 2014 - Oct 2015

  Provided first point of agency contact for walk in and telephone customers of ILCNSCA. Shared public and selected group information regarding ILCNSCA activities, events, and news. Coordinated ILCNSCA referral resources systems including updating of agency and web page staff resources, reception area information, and communications with other providers on their services. Provided first point of agency contact for walk in and telephone customers of ILCNSCA. Shared public and selected group information regarding ILCNSCA activities, events, and news. Coordinated ILCNSCA referral resources systems including updating of agency and web page staff resources, reception area information, and communications with other providers on their services.



Northeastern Law School

• Front Desk Person

  • Jul 2014 - Aug 2014

  Greeted people as they entered the law library. Also answered any questions when they came up. Greeted people as they entered the law library. Also answered any questions when they came up.



Lynn Housing Authority and Neighborhood Development

• Admin Assistant

  • Dec 2012 - May 2013

  Intern in the Admissions Department assisted with Data Entry, Mailings, and other clerical needs. Intern in the Admissions Department assisted with Data Entry, Mailings, and other clerical needs.



US Census Bureau

• Greater Boston Area

• Geographic Clerk

  • Oct 2007 - Aug 2010

  Maintained and updated databases and geocoding addresses using Census Geography for the 2010 Census. Performed clerical and administrative duties including FedEx mailings and filing materials, and data entry Maintained and updated databases and geocoding addresses using Census Geography for the 2010 Census. Performed clerical and administrative duties including FedEx mailings and filing materials, and data entry