Jacinta Knowles

Operations & Service Delivery Support Officer at Integrated Support Solutions WA
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Contact Information
us****@****om
(386) 825-5501
Location
Perth, Western Australia, Australia, AU

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Credentials

  • Certificate III in Hospitality
    Training Institute Australasia RTO Code: 52612
  • MLP1 - Management of Licensed Premises
    Australian Hotels Association WA

Experience

  • Integrated Support Solutions WA
    • Australia
    • Services for the Elderly and Disabled
    • 1 - 100 Employee
    • Operations & Service Delivery Support Officer
      • Nov 2022 - Present

    • Administration & Intake Officer
      • Nov 2021 - Nov 2022

      Client engagement and retention, and collation of participant's sensitive information. Recruitment advertising, reference checks, and total employee onboarding. Annual audit support & compliance.

  • Silver Lining Consultancy
    • Australia
    • Advertising Services
    • 1 - 100 Employee
    • HR & Recruitment Manager
      • May 2021 - Nov 2021

      Continued re-evaluation of recruitment procedures, searching for, and enforcing new methods to source high quality candidates. Evaluated and suggested the best recruitment software and practices to adequately use time and recruitment budget keeping faithful to the organisations hiring strategy. Implemented company policies that encourage employee diversity. Worked closely with the Managing Director re-writing company policies outlining expectations to provide a consistent approach to managing workplace issues.

    • Recruitment & Call Center Specialist
      • Sep 2020 - May 2021

      Reviewed, updated, and revised company hiring practices to allow for recruitment growth as the company expands with new marketing campaigns. In the first quarter grew company sales team by 85%, which increased company sales by 45%.

  • Sidekicker
    • Australia
    • Technology, Information and Media
    • 200 - 300 Employee
    • Supply & Operations Coordinator
      • Jul 2018 - Dec 2019

      Owned Perth key metrics including registrations, interviews & shift fill-rate percentages. Ran national and international recruitment drives, screening resumes, conducting phone interviews, and handling entire onboarding processes. Owned Perth key metrics including registrations, interviews & shift fill-rate percentages. Ran national and international recruitment drives, screening resumes, conducting phone interviews, and handling entire onboarding processes.

  • Clancy's Fishbar
    • Assistant Manager
      • May 2017 - Jul 2018

    • Duty Manager
      • Nov 2016 - May 2017

  • Whistler Blackcomb
    • Canada
    • Recreational Facilities
    • 400 - 500 Employee
    • Customer Service Team Lead
      • Nov 2014 - Nov 2016

  • Unilever
    • United Kingdom
    • Manufacturing
    • 700 & Above Employee
    • Sales Representative
      • Jul 2013 - May 2014

Education

  • Edith Cowan University
    Bachelor of Psychology, Psychology & Addiction Studies
    2020 - 2022
  • Newman College Perth
    Tertiary Entrance Exams
    -

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