Experience

Good Shepherd Australia New Zealand

• Australia
• Non-profit Organization Management
• 200 - 300 Employee

• Community Finance Store Manager - Geelong

  • Feb 2016 - Present

• Customer Service Advisor

  • Feb 2013 - Feb 2016

  - First point of contact to loan applicants- Dealing incoming enquiries for Good Money Loans including initial contact and further information for existing clients- Actively engage with external agencies about customers, to provide further support. - Putting together confidential files ready for interviews and assessments for loans programs.- Assist with the production of marketing material.- Proven ability to build a lasting rapport with customers and to advocate on their behalf with various community agency’s in the Geelong region to get the best outcome for the customer.- Scheduling appointments for customers. - Providing advice into the different services Good Money offer.- Set up and put together information packs for clients/customers- Proficient in Microsoft suite of applications, financial industry applications and internal specific software such as databases created for Good Shepherd Microfinance. Show less



UnitingCare Geelong

• South Geelong, Victoria, Australia

• Microfinance No Interest Loan Scheme Coordinator

  • Feb 2011 - Jun 2013

  - Client assessment for NILS (No Interest Loan Scheme) eligibility - Coordinator of NILS Volunteer Workers - Processing NILS applications - Setting up Centrepay repayments - Contacting NILS defaulters - Maintaining the NILS data base - Preparation of monthly balance statements - Assisting clients apply for ADDs UP Program - Representative for UnitingCare at the Good Money Hub Geelong - Member of the NILS Committee - Back up Support to Administration team of UnitingCare Geelong - Deputy Operations Manager of the emergency relief program and fill In for OP when required. Show less



Chiro4You

• Geelong, Victoria, Australia

• Receptionist

  • 2009 - 2010

  - First point of contact for patients. - Using HI-CAPS and Eftpos. - Scheduling appointments including Department of Veteran Affairs, Medicare Enhanced Primary Care Program, Work cover and standard consultations. - First point of contact for patients. - Using HI-CAPS and Eftpos. - Scheduling appointments including Department of Veteran Affairs, Medicare Enhanced Primary Care Program, Work cover and standard consultations.