Experience

S+C Partners

• Canada
• Accounting
• 1 - 100 Employee

• Administrative Assistant

  • Apr 2022 - Present



AR Jaffer Professional Corporation, Chartered Professional Accountant

• Canada
• Accounting
• 1 - 100 Employee

• Administrative Assistant

  • Jan 2017 - Mar 2022



Smart Investments Ltd.,

• Oakville

• Corporate Accounts/Administrative Assistant

  • Apr 2014 - Sep 2016

  • Accounts payable - receiving and booking all invoices and ensuring payments made on time • Accounts receivable - accruing all income and receiving payments • Managing all subscriptions deposits and redemption payments for the mutual fund trust accounts • Completion of all corporate and trust bank reconciliations • Payments to CRA for withholding taxes and HST • Assist with the external corporate and mutual fund audit • Maintaining the Corporate minute book • Track and order stationary for the office • Work with the cloud provider to have IT issues resolved • Organize and log incoming and outgoing mail and courier/Faxes • Respond to all enquiries from the Staff and Management. • Filling of all document manually and electronically. Show less



Citi

• United States
• Financial Services
• 700 & Above Employee

• • Oct 2008 - Dec 2011

  • Processed account administration including issuing emergency replacement cards, insurance, point redemption and payment issues. • Support customer service in handling escalated calls on portfolios including Master Card, Diners, Retail Private Label and Home Depot • Reviewed details of Emergency Replacement card requests to ensure compliance with CITI policy and released card upon approval• Maintained inventory spreadsheet on a daily and monthly basis to support billing verifications as per requirement• Verified information for issuance of Emergency Card with Gemalto to ensure timely processing of emergency cards and customer satisfaction• Reviewed billing reports from insurance company and made adjustments to reverse premium charges on account portfolios as necessary• Confirmed and approved according to portfolio requirement points redemptions for Diners Card holders• Processed increase/decrease adjustments to annual percentage rate and Fees for Master Card account and notified customer of the changes• Performed User Access testing with provided test scripts for the Canadian Regulatory Project in 2010 and migration of sold/unsold accounts of Master Card/Diners to other Financial Institution in transferring payments and statements to new Cardholders.• Assisted technical writers in updating work protocols processes, maintained the updated procedures for sharing with the other business areas• Posted wrongly transferred payments on Master Card and Diners portfolio and returned mail for Diners and The Home Deposit received through G360 system (Paperless online system) Show less

• • Jan 2003 - Oct 2008

  • Co-ordinated team workload in project designed to resolve system glitch due to change from Visa to Master card affecting 12,000 accounts totaling $1.7M in balances• Received, processed, reconciled and balanced returned cheques and allocated service charges/investigations as per The Canadian Payment Association requirements• Reconciled returned cheques with corresponding reports received from RBC - clearing bank• Provided copies of legit returned cheques to Accounting, Credit Review and Collection department for fraud verification• Processed up to 150 dishonored payments on credit card accounts within 4 hours and allocated appropriate service charges• Endorsed and microfilmed payment cheques for future reference• Conducted payment investigations for customers including follow ups with other financial institutions, adjustments on duplicate payment and processing debit authorization• Retrieved and sent postdated cheques to Financial Institution to retrieve funds for customers• Decrypted EDI payment files and prepared MIS Show less



Scotiabank

• Canada
• Banking
• 700 & Above Employee

• Administrative Assistant

  • Nov 2000 - Jan 2001

  2000-2001 • Performed administrative tasks including invoicing, preparation of letters, microfilming and retrieving input data • Retrieved up to 100 not claimed GIC interest cheques from year 1995 to 1999 per day and contacted respective branches for follow up with customers • Posted GIC payments and reconciliation of balances 2000-2001 • Performed administrative tasks including invoicing, preparation of letters, microfilming and retrieving input data • Retrieved up to 100 not claimed GIC interest cheques from year 1995 to 1999 per day and contacted respective branches for follow up with customers • Posted GIC payments and reconciliation of balances



Elite Copy

• USA

• Administrative Assistant

  • Jun 1997 - Dec 2000

  Performed administrative tasks including invoicing, copying, filling for college students and small businesses and large banks. • Performed General Office maintenance, co-ordination and correspondence. • Pitmans Shorthand dictation from Senior Executives • Prepared proposals for large software/hardware ATM/Mainframe projects for clients in the Banking and Financial Industries. • Prepared quotations using MS Office Software for college students/ small business owners. • Maintained and filled general office accounts. • Handled customer calls and directed Customer service rep to various bank branches for resolving the hardware/software issues to promote complete customer satisfaction in a timely manner. Show less



PSI Data Systems Ltd

• Administrative Assistant

  • Sep 1988 - May 1997

  Performed administrative tasks including invoicing, copying, filling for college students and small businesses and large banks. Performed General Office maintenance, co-ordination and correspondence. Pitmans Shorthand dictation from Senior Executives Prepared proposals for large software/hardware ATM/Mainframe projects for clients in the Banking and Financial Industries. Prepared quotations using MS Office Software for college students/ small business owners. Maintained and filled general office accounts. Handled customer calls and directed Customer service rep to various bank branches for resolving the hardware/software issues to promote complete customer satisfaction in a timely manner. Show less