Jaci Painter
Director, Client Experience at HealthLink Dimensions, LLC- Claim this Profile
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Bio
Credentials
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Customer Experience: Journey Mapping
LinkedInOct, 2023- Nov, 2024 -
Freelance UX: Managing Clients
LinkedInOct, 2023- Nov, 2024 -
Customer Experience (CX) Foundations
LinkedInJun, 2023- Nov, 2024 -
The Three Pillars of Effective Communication
LinkedInMay, 2023- Nov, 2024 -
Key Account Management
LinkedInSep, 2022- Nov, 2024 -
Building Rapport on Virtual Sales Calls
LinkedInAug, 2022- Nov, 2024 -
The 10 Pillars of Customer Experience
LinkedInAug, 2022- Nov, 2024 -
Sales: Customer Success
LinkedInJul, 2022- Nov, 2024 -
Building Customer Loyalty
LinkedInJun, 2022- Nov, 2024 -
Business Fundamentals for Customer Success Managers
LinkedInJun, 2022- Nov, 2024 -
Engagement Evaluation Best Practices for Customer Success Management
LinkedInJun, 2022- Nov, 2024 -
Account Management: Maintaining Relationships
LinkedInMay, 2022- Nov, 2024 -
Building Rapport with Customers
LinkedInMay, 2022- Nov, 2024 -
Strategic Thinking
LinkedInOct, 2021- Nov, 2024
Experience
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HealthLink Dimensions, LLC
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United States
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Marketing Services
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1 - 100 Employee
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Director, Client Experience
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Mar 2023 - Present
• Operate as the lead point of contact for any and all matters specific to my accounts. • Building and maintaining strong, long-lasting relationships with clients. • Oversee customer account management, including client budget management, explanation of costs, negotiation (when applicable), and contract terms. • Ensure timely and successful delivery of HealthLink Dimensions’ solutions per customer needs and objectives. • Identify new business opportunities among existing… Show more • Operate as the lead point of contact for any and all matters specific to my accounts. • Building and maintaining strong, long-lasting relationships with clients. • Oversee customer account management, including client budget management, explanation of costs, negotiation (when applicable), and contract terms. • Ensure timely and successful delivery of HealthLink Dimensions’ solutions per customer needs and objectives. • Identify new business opportunities among existing customers. • Manage client solution implementations, ensuring we are on track with projected costs and managing timelines for completion. • Collaborate with sales and client experience team to achieve quotas while keeping clients engaged and satisfied with products and services. • Work with team members to develop proposals and quotes for solutions/service improvements. • Familiarity with all products and services offered by HealthLink Dimensions. • Continuously pursue knowledge of key competitors to ensure that our value proposition is effectively communicated. • Document all opportunities, quotes, and activities in SalesForce. • Contract Management - renewals and invoicing.
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Account Manager, Client Experience
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Dec 2020 - Mar 2023
• Operate as the lead point of contact for any and all matters specific to my accounts. • Building and maintaining strong, long-lasting relationships with clients. • Oversee customer account management, including client budget management, explanation of costs, negotiation (when applicable), and contract terms. • Ensure timely and successful delivery of HealthLink Dimensions’ solutions per customer needs and objectives. • Identify new business opportunities among existing… Show more • Operate as the lead point of contact for any and all matters specific to my accounts. • Building and maintaining strong, long-lasting relationships with clients. • Oversee customer account management, including client budget management, explanation of costs, negotiation (when applicable), and contract terms. • Ensure timely and successful delivery of HealthLink Dimensions’ solutions per customer needs and objectives. • Identify new business opportunities among existing customers. • Collaborate with sales and client experience team to achieve quotas while keeping clients engaged and satisfied with products and services. • Work with team members to develop proposals and quotes for solutions/service improvements. • Familiarity with all products and services offered by HealthLink Dimensions. • Continuously pursue knowledge of key competitors to ensure that our value proposition is effectively communicated. • Document all opportunities, quotes, and activities in SalesForce. • Contract Management - renewals and invoicing.
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Project Manager
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Dec 2019 - Nov 2020
• Coordinate internal resources and third parties/vendors for flawless execution of projects. • Ensure that all projects are delivered on-time, within scope and within budget. • Ensure resource availability and allocation. • Develop a detailed project plan to monitor and track progress. • Manage changes to the project scope, project schedule and project costs using appropriate verification techniques. • Measure project performance using appropriate tools and techniques. •… Show more • Coordinate internal resources and third parties/vendors for flawless execution of projects. • Ensure that all projects are delivered on-time, within scope and within budget. • Ensure resource availability and allocation. • Develop a detailed project plan to monitor and track progress. • Manage changes to the project scope, project schedule and project costs using appropriate verification techniques. • Measure project performance using appropriate tools and techniques. • Report and escalate to management as needed. • Manage the relationship with the client and all stakeholders.
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Alpha Medical Consultants
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Lawrenceville, Georgia, United States
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Client Service Manager
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Feb 2018 - Dec 2019
• Provide administrative and client support to outside sales team. • Instruct in clinic training with medical staff on collection of specimens and provided 24 hour service to each client. • On-board and train new clients on portal, software, and paperwork; remotely and on-site. • Analyze payroll and performance bi-weekly for a team of 15-20 employees off site along with verifying all new-hire paperwork. • Perform any administrative tasks related to operational and HR… Show more • Provide administrative and client support to outside sales team. • Instruct in clinic training with medical staff on collection of specimens and provided 24 hour service to each client. • On-board and train new clients on portal, software, and paperwork; remotely and on-site. • Analyze payroll and performance bi-weekly for a team of 15-20 employees off site along with verifying all new-hire paperwork. • Perform any administrative tasks related to operational and HR activities. • Optimize and manage all reporting processes for billing department. • Enter all new clients into laboratory reporting system as they are directed. • Provide support to all C-Level Executives, Distinctly the Chief Operating Officer. Show less • Provide administrative and client support to outside sales team. • Instruct in clinic training with medical staff on collection of specimens and provided 24 hour service to each client. • On-board and train new clients on portal, software, and paperwork; remotely and on-site. • Analyze payroll and performance bi-weekly for a team of 15-20 employees off site along with verifying all new-hire paperwork. • Perform any administrative tasks related to operational and HR… Show more • Provide administrative and client support to outside sales team. • Instruct in clinic training with medical staff on collection of specimens and provided 24 hour service to each client. • On-board and train new clients on portal, software, and paperwork; remotely and on-site. • Analyze payroll and performance bi-weekly for a team of 15-20 employees off site along with verifying all new-hire paperwork. • Perform any administrative tasks related to operational and HR activities. • Optimize and manage all reporting processes for billing department. • Enter all new clients into laboratory reporting system as they are directed. • Provide support to all C-Level Executives, Distinctly the Chief Operating Officer. Show less
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Genesis Career College - Dalton Campus
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United States
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Individual and Family Services
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Office Manager
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Oct 2016 - Jan 2018
• Supervise daily office operations to ensure timely processes were being utilized throughout the department. • Coordinated, planned, and implemented monthly staff meetings as well as graduation ceremonies and all school activities. • Conduct initial employment interviews, E-verify new employees. • Manage supply orders and all inventory throughout campus. • Handle all customer conflict. • Maintain professional and technical knowledge by attending educational workshops; reviewing… Show more • Supervise daily office operations to ensure timely processes were being utilized throughout the department. • Coordinated, planned, and implemented monthly staff meetings as well as graduation ceremonies and all school activities. • Conduct initial employment interviews, E-verify new employees. • Manage supply orders and all inventory throughout campus. • Handle all customer conflict. • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. • Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques. Show less • Supervise daily office operations to ensure timely processes were being utilized throughout the department. • Coordinated, planned, and implemented monthly staff meetings as well as graduation ceremonies and all school activities. • Conduct initial employment interviews, E-verify new employees. • Manage supply orders and all inventory throughout campus. • Handle all customer conflict. • Maintain professional and technical knowledge by attending educational workshops; reviewing… Show more • Supervise daily office operations to ensure timely processes were being utilized throughout the department. • Coordinated, planned, and implemented monthly staff meetings as well as graduation ceremonies and all school activities. • Conduct initial employment interviews, E-verify new employees. • Manage supply orders and all inventory throughout campus. • Handle all customer conflict. • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. • Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques. Show less
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Lexmark
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Dalton, Georgia, United States
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Office Administrator
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Aug 2010 - Oct 2016
• Handle customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction. • Operate multi-line phone system to answer, screen, or forward calls, provide information, or take messages. • Assist with billing by preparing and sending invoices; maintain client databases; oversee invoice workflow, and assist in copying and distributing production orders and other internal documents as requested. • Update spreadsheets… Show more • Handle customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction. • Operate multi-line phone system to answer, screen, or forward calls, provide information, or take messages. • Assist with billing by preparing and sending invoices; maintain client databases; oversee invoice workflow, and assist in copying and distributing production orders and other internal documents as requested. • Update spreadsheets used by accounting, production, and field services daily and as needed. • Maintain office supply orders. • Conduct new employee training in department, monitoring accuracy and performance following. • Arrange meetings by scheduling appropriate meeting times, booking rooms, and planning refreshments. Show less • Handle customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction. • Operate multi-line phone system to answer, screen, or forward calls, provide information, or take messages. • Assist with billing by preparing and sending invoices; maintain client databases; oversee invoice workflow, and assist in copying and distributing production orders and other internal documents as requested. • Update spreadsheets… Show more • Handle customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction. • Operate multi-line phone system to answer, screen, or forward calls, provide information, or take messages. • Assist with billing by preparing and sending invoices; maintain client databases; oversee invoice workflow, and assist in copying and distributing production orders and other internal documents as requested. • Update spreadsheets used by accounting, production, and field services daily and as needed. • Maintain office supply orders. • Conduct new employee training in department, monitoring accuracy and performance following. • Arrange meetings by scheduling appropriate meeting times, booking rooms, and planning refreshments. Show less
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