Experience

TranSmart

• United States
• Civil Engineering
• 1 - 100 Employee

• Engineering - Traffic Group

  • Dec 2019 - Present



The Plaza Hotel Milwaukee

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • Oct 2015 - Dec 2019

  Trained new employees, created a sop/training guide, created and distributed memos to employees and guests, supervise front desk staff, completed temp sheets, inventory Keys, resolve guest complaint dissatisfaction, handle special projects from management, sales and knowledge of special promotions to top tier sell packages and rooms, engage guests and build relations with repeat guests Trained new employees, created a sop/training guide, created and distributed memos to employees and guests, supervise front desk staff, completed temp sheets, inventory Keys, resolve guest complaint dissatisfaction, handle special projects from management, sales and knowledge of special promotions to top tier sell packages and rooms, engage guests and build relations with repeat guests



Culver's Restaurants

• United States
• Restaurants
• 700 & Above Employee

• Crew Trainer

  • Aug 2013 - Oct 2015

  Training employees, handling guest complaints, recognized by management for outstanding customer service, leading crew members, working quickly

• Crew Member

  • Apr 2012 - Aug 2013

  Keeping a clean work station, multitasking, staying calm in rushes or while handling problems